Related Manuals for Lucent Technologies Definity 8405
Summary of Contents for Lucent Technologies Definity 8405
- Page 1 ® DEFINITY Enterprise Communications Server (ECS) Release 5 8405 Voice Terminal User’s Guide 555-230-736 Comcode 107985566 Issue 2 June 1997...
- Page 2 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Lucent Technologies Publications Center P.O.
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Page 3: Table Of Contents
Your 8405Voice Terminal ..........1 A Quick Look at the Features . - Page 4 Display Feature Procedures ..........44 Call Information .
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Page 5: Your 8405Voice Terminal
Your 8405 Voice Terminal The 8405 voice terminal is available in four models. All of these models are similar in appearance and functionality except for the following differences: The 8405B has a one-way listen-only speaker, with no display The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a display The 8405D has a one-way, listen-only speaker, with a 2-line, 24-character display The 8405D Plus has a two-way, listen and talk speakerphone, with a 2-line,... - Page 6 Handset Volume control button Transfer button Ring button Test button Mute button Speaker button Handset jack Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal Handset Volume control button Transfer button Handset jack Shift button Test button Mute button Speaker button Figure 3.
- Page 7 Handset Volume control button Transfer button Ring button Test button Mute button Speaker button Handset jack Figure 4. Another Version of the 8405D and 8405D Plus Voice Terminal The following features on the 8405 voice terminal shown in Figures 1, 2, 3, and 4 are listed alphabetically for your convenience.
- Page 8 At least two of these 5 buttons are devoted to incoming and 5 Call appearances/ feature buttons outgoing calls (call appearances) and are labeled with an extension number; the remaining buttons access features (feature buttons) and are labeled with a feature name.
- Page 9 The four buttons located below the display and labeled with Softkeys (only on the 8405D and 8405D Plus) arrows ( can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.
- Page 10 For adjusting the volume of the following: Volume control button Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off. Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment.
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Page 11: A Quick Look At The Features
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8405 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/Exit feature (labeled... - Page 12 Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the calling party to the conversation, transfer the call to the principal, or return to the calling party.
- Page 13 Allows you to call an extension with a distinctive 3-burst ring to Priority Calling indicate your call requires immediate attention. Use when you have important or timely information for someone. Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which the Reset Spkr label appears under the button, you can use this feature to Speaker...
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Page 14: Display Features And Features Used With The Softkeys
Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Display Features and Features Used with the Softkeys Note: If you are using an 8405D or an 8405D Plus voice terminal, you can also use up to 12 additional features accessed with the softkeys and display control buttons. -
Page 15: How To Use The Features
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal. -
Page 16: Conventions Used In The Following Procedures
Conventions Used in The Following Procedures Feature Feature xxxxx CnLWC AutCB Timer [feedback tones] Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (at the Back of This Guide) At the back of this guide is a set of quick reference lists. -
Page 17: Using The Display, Softkeys And Display Control Buttons
Using the Display, Softkeys and Display If you are using an 8405D or 8405D Plus voice terminal, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( the display. - Page 18 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
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Page 19: Other Softkey Features That May Be On Your Display
Other Softkey Features That May Be On Your Display Figure 6 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8405D or 8405D Plus voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later), the system manager may substitute other softkey features in their place. -
Page 20: Using The Softkeys To Activate A Feature
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority... -
Page 21: Resetting The Speakerphone With The Softkeys (When Powering Up The Voice Terminal)
Resetting the Speakerphone with the Softkeys (When Powering Up the 8405D Plus Voice Terminal) Important: You can use the Reset Speakerphone feature only if your voice terminal has the Reset Spkr label printed under the Note: The following procedure can be used only the 8405D Plus voice terminal, since it has a display and softkeys. -
Page 22: Voice Feature Procedures
Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speakerphone feature, pressing microphone so you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: Before you can use this feature, AD buttons must first be assigned by your system manager. - Page 23 To program/reprogram an AD button On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program Note: Each AD button will hold one complete phone number or feature access code. Pick up the handset Note: If you are using the built-in speakerphone, you must either press a call appearance button or press...
- Page 24 To place an AD call To program/reprogram an outside number, extension, or feature access code into a personal list Press the selected AD xxxxx Call is automatically dialed On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program as items on your personal lists(s).
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Page 25: Automatic Callback
To place a call using an AD list button or code Automatic Callback You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. -
Page 26: Bridging/Manual Exclusion
To cancel Automatic Callback Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. To answer a bridged call To use Manual Exclusion to prevent other bridged... -
Page 27: Call Coverage/Consult
Call Coverage/Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens. To answer a call for a coworker for whom you are a coverage point To leave a message for a... -
Page 28: Call Forwarding All Calls
Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens. To temporarily redirect all calls to an extension or outside number of your choice... -
Page 29: Call Park
Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. To park a call at your extension (for retrieval at any extension) To retrieve a parked call... -
Page 30: Call Pickup
Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens. To answer a call placed to a member of your pickup group when your voice terminal is idle... -
Page 31: Drop
To add a call you’ve put on hold to another call you’re connected to To drop the last party added to a conference call Drop To disconnect from a normal call and obtain dial tone without hanging up the handset Press Conf Held call light continues to flutter;... -
Page 32: Handset Volume
Handset Volume To raise or lower the receive level volume of the handset Hold To put a call on hold while you answer another call, make a call, or perform some other task To answer a new call while active on another To return to the held call While handset is off-hook, press the Volume control button... -
Page 33: Intercom (Automatic/Dial)
Intercom (Automatic/Dial) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens. -
Page 34: Last Number Dialed
To answer any intercom call Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens. To automatically redial the last number you dialed (up to 24 digits) -
Page 35: Leave Word Calling (Lwc)
Leave Word Calling (LWC) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, LWC, (for the Leave Word Calling feature) or CnLWC (for the Cancel Leave Word Calling feature), appears on the second line of one of the feature option screens. -
Page 36: Message
To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. Message To retrieve a message when your Message light is on Mute Note: If you are using an 8405B or 8405D, the Mute feature affects the microphone associated with the handset only. -
Page 37: Priority Calling
Priority Calling You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens. To place a priority call (3-burst ring) To change a regular call into a priority call (when... -
Page 38: Reset Speakerphone
Reset Speakerphone Important: You can use this feature only if you are using an 8405B Plus or 8405D Plus voice terminal, if the Reset Spkr label appears under the button and if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature). - Page 39 To reset the speakerphone (when those 8405D Plus voice terminals with the Reset Spkr label under button are Speaker first powered up) To adjust the 8405B Plus or 8405D Plus speakerphone to the surrounding room acoustics Note: If you do not have a button, it is not Shift necessary to activate this...
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Page 40: Select Ring (And Ringer Volume)
Select Ring (and Ringer Volume) To select a personalized ringing pattern (for those 8405 voice terminals which have a Shift button) Note: For procedures on selecting a personalized ring for those 8405 voice terminals that have a button, see the next Ring page. - Page 41 To adjust the ringer volume if necessary (handset and speaker are not active, or handset and ringer are both active) Cycle through the ringing patterns by pressing (and then releasing) Ring Red light next to Ring If your 8405 has a display, it shows the number of the ringing pattern you have selected Note: If you are using a display set, you can also press...
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Page 42: Send All Calls
Send All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens. To send all calls (except priority calls) immediately to coverage (If your system manager... -
Page 43: Speaker
Speaker Note: If you are using an 8405B or 8405D voice terminal, you will automatically have this feature. If you are using an 8405B Plus or an 8405D Plus, your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. - Page 44 To turn off the speaker and return to handset To mute the microphone associated with the handset so the other party cannot hear you To activate the speaker while using the handset To end a call (while the handset is on-hook and only the speaker is active) Pick up the handset...
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Page 45: Speakerphone
Speakerphone Note: If you are using an 8405B or an 8405D voice terminal, you cannot use this feature. If you are using an 8405B Plus or an 8405D Plus, you have either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. If you are uncertain whether your voice terminal is set for the Speaker feature or the Speakerphone feature, check with your system manager. - Page 46 To prevent the other party from hearing you To change from the speakerphone to the handset To change from the handset to the speakerphone To end a call Note: If the Speakerphone feature is not turned on, the Mute feature turns off the microphone associated with the handset (not the speakerphone).
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Page 47: Test
Test To test the voice terminal lights (on all 8405 voice terminals) and the display (on the 8405D and 8405D Plus voice terminals) Transfer To send the present call to another extension or outside number While on-hook or off-hook, press and hold Green light next to Note: If the green light next to rather than goes on steadily, it means that the... -
Page 48: Display Feature Procedures
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8405 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. -
Page 49: Exit (Normal)
To place a call to the name shown on the display Exit (Normal) To exit any display feature and return to Normal (call-handling) Mode display Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens. -
Page 50: Message Retrieval
Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to the message sender To erase a message To see a coworker’s messages (can be during call with your coworker) Note: You must first be designated as a systemwide message... -
Page 51: Normal (Exit)
Normal (Exit) To exit any display feature and return to Normal (call-handling) mode display Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. -
Page 52: Time/Date
To see the number you last dialed Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see date and time Timer You can access this feature with the softkeys only if your voice terminal has a... -
Page 53: Tones And Their Meaning
Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings —... -
Page 54: Troubleshooting
Problem A feature doesn’t work as noted in this guide. There are no feature See your system manager for a list of feature access codes access codes written in for features assigned to your voice terminal. the appropriate blanks Then, write the codes in this guide. in this guide. -
Page 55: System 75 Version Notes
Problem The telephone doesn’t ring. The lights do not go on next to the buttons. System 75 Version Notes If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures. -
Page 56: Key Words To Know
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’... - Page 57 group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice terminal which you pick up, talk into, and listen from.
- Page 58 can be accessed by simply pressing that button, and then dialing the appropriate entry number. switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also known as a system or switching system.
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Page 59: Quick Reference Lists
Quick Reference Lists FEATURE ACCESS CODES Feature ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Code Feature CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING PRIORITY CALLING SEND ALL CALLS Code Cancel Cancel... - Page 60 Abbreviated Dialing* Personal List 1 Personal List 2 Item Name Name * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items. See your system manager. On DEFINITY G3V4 (and later) switches, you can have up to 100 entries.