Chapter 5: Answering A Call - Avaya 9620 User Manual

Chapter 5: Answering a call

When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually. If you do not have the
Go To Phone Screen on Ringing
or view call options.
Note:
If your telephone is administered with non-typical settings, you may experience call handling
differences from the steps described here. Also, note that the phone will auto-scroll in certain
instances to present you with significant incoming calls.
Answer an incoming call in one of the following ways:
™
Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide
on page 13 enabled, you must press Phone to choose a line
• If you are not on another call, lift the handset, or press Speaker to answer
using the speakerphone, or press Headset to answer using the headset.
• If you are on another call and the telephone does not automatically display the
incoming call, from the Phone screen scroll to the line with the incoming call
and press Answer or OK. If you are on another call and the telephone does
automatically display the incoming call, you can press Ans Hold to
automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when
you answer the new call.
• To quickly move to the top of your call appearance list to answer an incoming
call on your primary line, from the Phone screen press the Phone button. You
can then press the line for the incoming call or scroll to it.
• To automatically display the Phone screen whenever you receive an incoming
call, set the Go to Phone Screen on Ringing option to Yes (see
Phone Screen on Ringing on page 13
Setting
Setting Go To
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