Split Swap - Lucent Technologies 302A Quick Reference

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference 555-230-890
Console Operations
Basic Operation

Split Swap

Split Swap allows the attendant to alternate between active and split calls. This
operation may be useful when the attendant may need to transfer a call, but first
must talk with each party before completing the transfer. This operation is done
using the
!
SECURITY ALERT:
The Split Swap operation can involve transferring calls per the callers
requests. Refer to
security issues.
To use the Split Swap feature, perform the following:
1. While active on a call, press the
2. Dial the number for the person to whom you may transfer the call.
3. After the person answers, press the
the original call and the new call.
4. Use one of the following steps (a, b, c, or d) to complete the call.
button.
SPLIT SWAP
''Transfer'' on page 34
You hear a dial tone.
The Split lamp goes on.
You hear a ringback tone.
The display shows the number you are calling.
The Split Swap lamp goes on and stays on as long as you alternate
between calls.
a. To set up a 3-way connection, press the
You and the other two callers are connected.
The Split lamp goes on.
The display shows a conference call in progress.
The Split Swap lamp goes off and the button can no longer be
used for this call.
To drop out of the 3-way connection, press the
You are disconnected from the call.
The Split lamp goes off.
The call appearance lamp goes off.
The display goes blank.
The Position Available lamp goes on.
for more information concerning
button.
START
button to alternate between
SPLIT SWAP
button.
SPLIT
Issue 3
June 1999
15
button.
RELEASE