Crisis Alert - Lucent Technologies 302A Quick Reference

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference 555-230-890
Console Operations
Feature Operation
3. After contacting the new person, press the
4. To add more parties to the conference, repeat Steps 1, 2, and 3.
You can remain on the conference call, press the
hold, or press the

Crisis Alert

The Crisis Alert feature provides a visual, audible, and printed record when users
place a call to the local emergency service agency. This gives hotel personnel the
ability to assist emergency personnel when they arrive at the hotel by identifying
where the call came from and when the call was made.
Other than the emergency call, which can be placed from any telephone on the
switch, all user operation occurs at the attendant console.
1. Someone dials the emergency services access code (for example, 911) from
a telephone on the switch.
E=
2. If you are currently on an active call, you may want to place that call on
hold so you can process the emergency notification.
3. Press the
All parties, including the console, are connected together.
The Split lamp goes off.
NOTE:
If you cannot reach one of the called parties, press the
to end the attempt and rejoin the existing conference.
button to drop off the call.
RELEASE
The call routes to the local emergency service agency. The call
route to the attendant console.
not
The Position Available lamp goes off and the Pos Busy lamp goes
on. This prevents new incoming calls from interrupting this
emergency notification. All new incoming calls are queued and can
be answered after the emergency notification is processed.
The Crisis Alert lamp flashes.
The special emergency alerting tone starts.
The following displays at the attendant console:
<Name> <Ext No.>
The call information is logged in the switch and is printed on the
journal/schedule printer (if administered).
button once.
CRISIS ALERT
The alerting tone stops.
button.
SPLIT
CANCEL
button to place the call on
HOLD
EMERGENCY
Issue 3
June 1999
24
button
does