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- Page 1 ® DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Comcode 108383811 Issue 3 June 1999...
- Page 2 Copyright 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. How- ever, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or...
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Page 3: Table Of Contents
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Contents Contents Contents Console Operations About This Document Assumptions Conventions Related Documents Basic Operation Console Layout Status Lamps Call Purpose Indicators Administrable Features Activate the Console Deactivate the Console Answer Calls Make Calls Forced Release... -
Page 4: June 1999
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Contents Override Recall Serial Calling Transfer Trunk Identification Index Issue 3 June 1999... -
Page 5: Console Operations
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations About This Document Console Operations About This Document This document contains basic telephony procedures for using the DEFINITY Enterprise Communications Server (ECS) attendant console. These procedures are done by the attendants or front desk personnel. All office staff personnel that operate the attendant console or do console operations at a backup telephone should be familiar with these procedures. - Page 6 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations About This Document Some button labels on the console, such as Serial Call, span two lines. Because of line spacing in this document, they are shown across one line of text, such as The term “dial keypad”...
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Page 7: Related Documents
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations About This Document The following table lists the features described in this document. Ask your administrator for these codes and write them down in this table. Answer Back (for Call Park) Call Forwarding - All Calls Activation Deactivation... -
Page 8: Basic Operation
2, and Figure Lamp Test Switch Handset Handset Cradle Call Processing Area Outside-line Buttons Warning Lamps and Call Waiting Lamps Display Buttons Figure 1. Model 302A/B Attendant Console Select Cont Cont Warning Warning Busy Busy Calls Waiting Calls Waiting Warning... - Page 9 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Handset Handset Cradle Call Processing Area Warning Lamps and Call Waiting Lamps Outside-line Buttons Display Buttons Figure 2. Model 302C Attendant Console Ringer Select Date Time Control Control...
- Page 10 Lamp Test Switch — This is a switch under the front panel of the Model 302A/B console that allows you to test the console lamps. The test starts when you press the switch and stops when you release the switch.
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Page 11: Definity® Enterprise Communications Server Release
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Call Processing Area, Warning Lamps, and Call Waiting Lamps — This area consists of the dial keypad, some fixed status lamps, and the , and CANCEL appearance to place a call, the and the... -
Page 12: Status Lamps
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Status Lamps The buttons on the console have status lamps associated with their use. These status lamps come on, go off, or flash as you use the console features. When the lamps come on, the feature is active. -
Page 13: Administrable Features
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation co — Controlled Outward Restriction Call. Indicates that a user attempted to make an outgoing call, but the extension has Outward Restriction applied. cs — Controlled Station-to-Station Restriction Call. Indicates that a user attempted to make a call to another extension, but the extension has Station-to-Station Restriction applied. -
Page 14: Activate The Console
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Attendant Tone — If Attendant Tone is off, you will not hear busy tones, dial tones, or ringback tones for internal calls. Auto Answer — If Auto Answer is on, incoming calls are answered automatically, which means that you do not have to press a call appearance button. -
Page 15: Make Calls
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation The call appearance lamp stops flashing, but remains on. You are connected to the calling person. 3. To end the call, press the You are disconnected from the call. The call appearance lamp goes off. - Page 16 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation To make calls not using the selector console, perform the following: 1. Press the START You hear a dial tone. The call appearance lamp goes on. The Position Available lamp goes off.
- Page 17 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation To make a call to an outside number, perform the following: 1. Do one of the following: a. Press the b. Press a trunk group select button. Continue with 2.
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Page 18: Forced Release
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Forced Release While making calls and answering calls, you can get in a situation where you cannot cancel or release a call. If this happens, use the This disconnects you from the current call and returns the console to the normal operating mode. -
Page 19: Split Swap
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Split Swap Split Swap allows the attendant to alternate between active and split calls. This operation may be useful when the attendant may need to transfer a call, but first must talk with each party before completing the transfer. - Page 20 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation b. To transfer the call, press the together), then the c. While alternating between calls using the may want to disconnect one of the calls. Press the when you are connected with the caller you wish to disconnect.
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Page 21: Auto Start And Don't Split
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation Auto Start and Don’t Split Auto Start is an administrable feature that allows you to initiate a phone call by pressing any button on the dial keypad. If you are on an active call and you dial digits on the keypad, the console automatically splits the call and begins dialing the next call. -
Page 22: Night Service
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation To check on a user’s COR, do the following: 1. While on an active call, press the The Class (COR) lamp goes on. The display shows the user’s COR value (a two-digit code) and a four-character restriction identifier, such as: a = <Name>... -
Page 23: Feature Operation
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation Feature Operation This section contains user operation for features used from an attendant console or from a backup telephone. Attendant Backup The Attendant Backup feature allows you to access most attendant console features from one or more specially-administered multiappearance telephones. -
Page 24: Busy Verification
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation The following is a typical scenario for answering overflow attendant console calls from a backup telephone: 1. The Calls Waiting In Queue threshold is reached. The backup telephones beep and will beep every 10 seconds until the calls in queue go below the threshold or you shut the ringer off by pressing the... -
Page 25: Call Forwarding
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 2. Dial the trunk access code followed by a specific trunk number (such as, 01, 02, and so on). One of the following occurs: If the trunk is busy with an active call, you are bridged onto the active call. - Page 26 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 2. Dial the Call Forwarding - All Calls activation feature access code _____ or the Call Forwarding - Busy/Don’t Answer activation feature access code _____. You hear a dial tone.
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Page 27: Call Park
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation Call Park The Call Park feature allows you to put a call on hold and then retrieve the call from any other telephone within the system. Calls can be parked using the attendant console or any telephone that does not have a “client room”... -
Page 28: Crisis Alert
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 3. After contacting the new person, press the All parties, including the console, are connected together. The Split lamp goes off. 4. To add more parties to the conference, repeat Steps 1, 2, and 3. NOTE: If you cannot reach one of the called parties, press the to end the attempt and rejoin the existing conference. -
Page 29: Emergency Access To Attendant
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 4. Write down the emergency information displayed on the console. Follow your local procedures for handling emergencies. Even though the console is set to “position busy,” you can place calls to assist with the emergency. 5. -
Page 30: Integrated Directory
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation To place a call on hold, perform the following: 1. While on an active call, press the The On Hold lamp at the call appearance button goes on. The call appearance lamp goes off. - Page 31 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation To search for an extension number, perform the following: 1. Press INTEG DIRCTRY The Integ Dirctry lamp goes on. 2. Dial the keypad digits that correspond to the letters used to spell the name of the person you want to locate.
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Page 32: Intrusion
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation Intrusion The Intrusion feature enables you to interrupt a user’s call to deliver an urgent message or telephone call. To interrupt a user to deliver an urgent message, perform the following: 1. -
Page 33: Loudspeaker Paging
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 4. Press the RELEASE If the called station is analog, the calling person is put on Call Waiting until the called person picks up the call. If the called station is multiappearance, the calling person is connected to an idle appearance where the called person may pick up the call. -
Page 34: Override
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation To use Loudspeaker Paging with paging buttons, perform the following: 1. Press an idle paging zone button. If the desired paging zone is already in use (the associated lamp is on), select another zone or wait for that zone to become idle (the associated lamp is off). -
Page 35: Recall
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation Call Coverage When the attendant calls a user that has an assigned Call Coverage path, the call rings at the user’s telephone and does not follow the Call Coverage path. -
Page 36: Serial Calling
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation analog telephones must press the the attendant. Users at multiappearance telephones must press the button to recall the attendant. TRANSFER To use the Attendant Recall feature, perform the following: 1. - Page 37 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 3. Press the START You hear a dial tone. The Serial Call lamp goes off. The Split lamp goes on. 4. Dial the number for the person to whom you want to transfer the call. You hear a ringback tone.
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Page 38: Transfer
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation Transfer SECURITY ALERT: Social Engineering — “Social Engineering” is a con game that hackers frequently use. It is sometimes referred to as “Operator Deceit.” The success of this con requires gullibility or laxity on the part of the operator or employee, of which the hacker takes full advantage. - Page 39 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 4. Use one of the following steps, a, b, c, or d, to complete the call. a. To transfer the call, press the starts ringing. b.
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Page 40: Trunk Identification
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation d. To set up a 3-way connection, press the the called person answers. To drop out of the 3-way connection, press the Trunk Identification The Trunk Identification feature allows you to use the attendant console or a backup telephone to identify a specific trunk being used on any trunk call, incoming or outgoing. -
Page 41: Index
DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Index Index Numerics 302A/B Attendant Console 302C Attendant Console Activate the Console Administrable Features Alarms Answer Calls Assumptions Attendant Auto Start Attendant Backup Attendant Crisis Alert Attendant Lockout Attendant Tone... - Page 42 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Index Emergency Access to Attendant Feature Access Codes Forced Release Hold Integrated Directory Intrusion Lamp Test Languages Layout Loudspeaker Paging Make Calls Night Service Override Paging Issue 3 June 1999...
- Page 43 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Index Recall Related Documents Release Security Selector Console Serial Calling Split Calls Split Swap Status Lamps Test Switch Transfer Trunk Group Select Button Trunk Identification Issue 3 June 1999...
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Page 44: Console Operations Quick Reference 555-230-890 June
Issue 3 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 June 1999 Index...