Services Available - Nortel 1000E Maintenance Manual

Table 50
Customer Technical Services (CTS) (cont'd.)
Location

Services available

Services available through the Technical Assistance Centers include:
•
diagnosing and resolving software problems not covered by support
documentation
•
diagnosing and resolving hardware problems not covered by support
documentation
•
assisting in diagnosing and resolving problems caused by local
conditions
There are several classes of service available. Emergency requests
(Class E1 and E2) receive an immediate response. Service for
emergency requests is continuous until normal system operation
is restored. Non-emergency requests (Class S1, S2, and NS) are
serviced during normal working hours.
emergency classifications" (page 214)
non-emergency classifications" (page 214)
classifications.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 02.07 22 December 2009
Copyright © 2004-2009 Nortel Networks. All Rights Reserved.
Services available 213
Contact
Indonesia
Telephone: 0018 036 1004
Malaysia
Telephone: 1 800 805 380
New Zealand
Telephone: 0 800 449 716
Philippines
Telephone: 1 800 1611 0063 or 632 917
4420
Singapore
Telephone: 800 616 2004
South Korea
Telephone: 0079 8611 2001
Thailand:
Telephone: 001 800 611 3007
Table 51 "Technical service
and Table 52 "Technical services
describe the service