Shared Control - Avaya J169 Manual

- To remotely generate single and bulk test calls between IP phones.
- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP
phone network traffic.
• Network monitoring
- To monitor multiple network segments for performance in terms of packet loss, jitter, and
delay.
- To monitor hop-by-hop QoS markings for voice and video traffic.

Shared control

With the Shared Control feature, you can operate phones from the Avaya Workplace Client client
and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series
IP Phones models.
Phones must be registered with Avaya Aura
log in to your phone and Avaya Workplace Client in the shared control mode, you can control the
phone through Avaya Workplace Client. A shared control session might not be established if
multiple devices are registered to the same user, depending on the client implementation.
The Shared Control feature must be activated by the administrator and configured on Avaya
Workplace Client.
Note:
This feature is available only in Avaya Aura
You can perform the following tasks on the Avaya J100 Series IP Phones:
• make a call
• answer a call
• place and resume a call on hold
• mute and unmute a call
• call transfer
• conference
Notifications
You will get the following messages on your e-Phone screen after the phone is configured or
disconnected from Avaya Workplace Client:
• Shared Control is active
• Shared Control is inactive
For information on installing and configuring Avaya Workplace Client, see Planning for and
Administering Avaya Workplace Client for Android, iOS, Mac, and Windows and Using Avaya
Workplace Client for Android, iOS, Mac, and Windows at https://support.avaya.com/.
February 2021
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to establish a shared control connection. When you
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Using Avaya J169 and J179 SIP IP Phones in Avaya Aura
Comments on this document? infodev@avaya.com
environment.
Shared control
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