Shared Control - Avaya J169 User Manual

2. Do one of the following:
• Press the Busy Indicator line key corresponding to the user you want to transfer the call
to.
• Press the Phone key, scroll to the required Busy Indicator line, and press Select.
The phone displays the Transfer now or talk with [BI extension number]?
window.
3. Press Talk.
The current call is placed on hold, and a call to the monitored user is established.
4. To end your consultative call and to transfer the held call, press Complete.

Shared control

With the Shared Control feature, you can operate phones from the Avaya IX
client and use high quality audio of the phone. Shared control is supported on all the Avaya J100
Series IP Phones models.
Phones must be registered with Avaya Aura
log in to your phone and Avaya IX
the phone through Avaya IX
if multiple devices are registered to the same user, depending on the client implementation.
The Shared Control feature must be activated by the administrator and configured on Avaya IX
Workplace Client.
Note:
This feature is available only in Avaya Aura
You can perform the following tasks on the Avaya J100 Series IP Phones:
• make a call
• answer a call
• place and resume a call on hold
• mute and unmute a call
• call transfer
• conference
Notifications:
You will get the following messages on your ePhone screen after the phone is configured or
disconnected from Avaya IX
• Shared Control is active
October 2019
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to establish a shared control connection. When you
™
Workplace Client in the shared control mode, you can control
™
Workplace Client. A shared control session might not be established
®
environment.
™
Workplace Client:
Using Avaya J169/J179 IP Phone SIP
Comments on this document? infodev@avaya.com
Shared control
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Workplace Client
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