Making A Blind Transfer; Crisis Alert Station - Avaya J169 Manual

Advanced features

Making a blind transfer

About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination screen.
2. Do one of the following and then press the Call soft key:
• Dial the number to which you want to transfer the call.
• Search for the number in the Contacts or Recents list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.

Crisis alert station

Table 1: Participants in a crisis alert
Participant
Emergency caller
Crisis alert watcher
Crisis alert station
In a crisis alert station, when an emergency caller calls an emergency number, all the crisis alert
watchers receive a notification about this, so that they can attend to the caller immediately. The
system administrator assigns the crisis alert watchers.
During a crisis alert, the crisis alert watchers receive the following types of notifications:
• Crisis alert view: A pop-up screen displays the emergency caller name and the call
origination extension. The screen is visible until the watcher acknowledges it.
• Audio alert: An alert tone plays continuously until the watcher acknowledges it.
• Visual alert: The green feature LED flashes.
February 2021 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura
Comments on this document? infodev@avaya.com
Description
A person in your organization who calls the
emergency number.
A person in your organization who gets an alert
notification immediately after an outgoing
emergency call.
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