Call Transfer; Making A Consultative Transfer - Avaya J169 Manual

4. Disconnect the call to stop recording.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.
Related links
Handling multiple lines

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following and then press the Call soft key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient's phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete after the recipient's number starts ringing.
The call transfer is complete. This is also called unattended transfer.
February 2021 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura
Comments on this document? infodev@avaya.com
Call Transfer
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