Call Forwarding; Forwarding A Call To Another Extension - Avaya J169 Manual

Advanced features

Call forwarding

With the Call forwarding feature, you can divert incoming calls to another number.
The phone supports the following Call forward types:
• Call forward: Diverts all incoming calls to another number.
• Call forward Busy: Diverts incoming calls to another number if you are on a call.
• Call forward No Answer: Diverts incoming calls to another number when you do not answer
the call within the set time.
Enhanced Call forward
The Enhanced Call forward feature is used to set rules on call forwarding. You can set the rules by
entering the internal and external phone numbers in the corresponding Call forward types.
Example
For example, you enabled the Call forwarding feature on your phone and the caller dials your
extension number. In this case, your phone will redirect that incoming call to the assigned call
forwarding number.

Forwarding a call to another extension

About this task
Use this procedure to forward incoming calls to a specified number.
In the IP Office environment, this feature is supported using short code dialing. Contact your
system administrator for the list of short codes.
Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu.
2. Scroll to Features, and press Select.
3. To enable Call Forward feature, scroll to one of the following options:
• Call Forward
• Call Forward-Busy
• Call Forward-No Answer
4. Press Select.
5. In the Destination field, enter the number where you want to forward the incoming calls.
6. Press Enter.
The phone generates a confirmation tone and returns to the Features screen.
February 2021 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura
Comments on this document? infodev@avaya.com
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