Sump Controller Alerts - Pentair HOME SUMP CONTROLLER Homeowner's Manual

SUMP CONTROLLER ALERTS

Alert
1. Something stuck in the pump.
Over Current
Alert
2. Incoming voltage is not 100V.
1. Something stuck in the pump.
Locked
Rotor Alert
2. Incoming voltage is not 100V.
1. Float switch may be stuck in the "up"
position.
Dry Run
2. Float switch may need adjusting.
Error Alert
3. The float switch error.
Current
1. Sump Controller board issues.
Sensor Alert
Relay
1. Controller board having problem.
Alert
1. Float switch is stuck.
Float Switch
Alert
2. Float switch is failed.
High Water
1. Pump cannot keep up with the amount of
water entering the sump pit.
Alarm Alert
1. Pump not connected to Controller.
Pump Fault
Alert
2. Pump failed.
1. Bad internet connection.
Offline
2. Unplugged device.
Wrong
1. Pump and float switch are plugged into
Installation
wrong outlets on Sump Controller.
Alert
12
Cause
1. Check if anything is stuck in the pump.
2. Verify the incoming voltage is above 100V.
3. If the pump is clear and the incoming voltage is OK, consider
1. Check if anything is stuck in the pump.
2. Verify the incoming voltage is above 100V.
3. If pump is clear and the incoming voltage is OK, replace the pump.
1. Check float switch is not stuck in the "up" position. Ensure it is
2. Check float switch is adjusted properly. Ensure pump turns OFF
3. Manually raise and lower float switch to see if the pump turns on
1. Pump still operates as normal but Sump Controller is operating
Recommend replacing Sump Controller immediately.
As a short-term fix, consider the following steps:
1. Remove the Pseudo Plug from the back of the float switch.
2. Plug the float switch directly into the power outlet.
3. Plug the sump pump into the back of the float switch.
This allows sump pump to function in a traditional manner until a new
controller can be installed.
1. Manually raise and lower float switch to see if the pump turns on
2. If float switch doesn't respond, replace it.
1. Review the system immediately to prevent potential damage. It
1. Review the system immediately to make sure pump is plugged in
2. Pump needs replacing.
1. Check your internet connection.
2. Ensure device is plugged in.
1. Verify pump cord and float switch cord are plugged into correct
Corrective Action
replacing the pump. It is likely that it is wearing out.
not hanging up on the side of the basin or some piece of plumbing
or piping.
before water level drops below the pump inlet.
and off. If float switch isn't working, replace it.
with limited functionality. Recommend replacing the Controller.
and off.
is likely that the pump needs replacing or is undersized for the
application.
the controller.
locations on the device.
PENTAIR HOME SUMP CONTROLLER HOMEOWNER'S GUIDE