General Troubleshooting - Pentair HOME SUMP CONTROLLER Homeowner's Manual

GENERAL TROUBLESHOOTING

Fault
Either Sump Controller or pump are not fully plugged in.
‹
Pump
Float and pump were plugged into the wrong outlets on Sump
‹
Won't Start
Controller.
Pump
Float switch may be stuck in place.
‹
Won't Stop
Pump runs
longer than
Float switch may be stuck in place.
‹
configuration
settings.
High Water Alarm High water in sump.
‹
For more assistance, contact Pentair Home App customer service at 1-866-973-6835.
13
Cause
PENTAIR HOME SUMP CONTROLLER HOMEOWNER'S GUIDE
Corrective Action
Check that all plugs are
‹
securely plugged in and
seated properly.
Swap plugs between the
‹
top and bottom on Sump
Controller.
Check Float Switch is
‹
moving freely and clear
fault by pressing the Sump
Controller button twice in
quick succession.
Check Float Switch is
‹
moving freely and clear
fault by pressing the Sump
Controller button twice in
quick succession.
Alarm will turn off once
‹
high water disperses.