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9. Troubleshooting
The troubleshooting section will allow you to solve the most common
problems encountered when configuring and installing Fluidmesh
products.
9.1. I cannot get the Log-in screen
If you have directly connected a Windows computer to your Fluidmesh
device for device configuration, but you cannot access the log-in form on
your web browser, check the following points:
Are you trying to access the unit using a valid IP address?
You must manually set the computer's IP address and Netmask to be
recognizable by the Fluidmesh device. The correct settings are as follows:
• IP address: 192.168.0.10 (or any other IP address belonging to
subnet 192.168.0.0/255.255.255.0)
• Netmask: 255.255.255.0
Have you disabled the 'Access the Internet using a proxy server' function?
If your browser shows a time-out or similar message, the computer may
be trying to access the Fluidmesh device through a proxy server. To stop
the computer from trying to access the unit through a proxy connection,
refer to
"Accessing the Cisco FM4500 Mobi for device configuration"
(page
48).
9.2. I cannot log in to the FM Racer interface
IMPORTANT
For a detailed description of the differences between the FM
Racer configuration interface and the local Configurator
interface, refer to
interface" (page
If you are not able to log in to the FM Racer web-based configuration
interface, check that you have entered the correct user name and
password.
The factory-set user name for the FM Racer configuration interface is
admin. The factory-set password is admin
To change the factory-set user name and password, refer to
the Fluidmesh Networks FM Racer User Manual.
9.3. I forgot the Administrator password
If you have forgotten the Administrator user name and/or password for the
Configurator interface, and you must access the unit to configure it using
the Configurator interface, do the following steps:
© 2021 Cisco and/or its affiliates. All rights reserved.
"Device configuration using the configurator
46).
Troubleshooting
Page 155 of 174
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