Peripheral Device Does Not Work; Transactions Fail To Process - VeriFone V200c Installation Manual

Peripheral
Device Does Not
Work
Transactions
Fail To Process
If any peripheral device (PIN pad or smart card reader) does not work properly:
•
Check the power cord connection to the peripheral device.
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See
•
If the problem persists, contact your local Verifone representative.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
•
If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•
If the manual transaction does not process, proceed to
Line.
•
If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see
•
If the manual transaction does not process, proceed to
Line.
•
If the problem persists, contact your local Verifone representative.
Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
T
ROUBLESHOOTING

Peripheral Device Does Not Work

Connecting Optional
Check the Telephone
Installing or Replacing MSAM
Check the Telephone
V200 V400 I
C AND C NSTALLATION
G
UIDELINES
Devices.
Cards).
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UIDE