General Troubleshooting; For Help With This Problem; Your Modem Seems To Install Under Windows 95; But Windows Later Can't Find It - Zoom 2812 Owner's Manual

For help with this problem...

You receive bursts of errors occasionally, but
otherwise data quality is good.
Random errors occur in transmitted data.
Data is missing.
Data appears garbled on the screen.
The modem works fine when you are not using
data compression, but the compression features
are inoperative.

General Troubleshooting

Problem: Your modem seems to install under Windows 95,

but Windows later can't find it.

Solution: If your computer has a built-in modem on the mother-
board, Windows 95 may reinstall it the next time you
start up. If you have this problem, consult your
computer's documentation or call your computer's
manufacturer to get instructions on how to disable
the built-in modem.
You have two faxmodems installed and
Problem:
neither of them works.
It is currently not possible to run two or more
Solution:
internal Plug and Play faxmodems in Windows
3.1 or 3.11. One internal and one external will
work, however.

The software can't find the modem and the

Problem:

modem does not respond to AT commands.

(The following comments apply to many other
problems, as well.)
The most common error with modems is that the
Solution:
communications software is not configured for
the same COM port as the modem. Check which
COM port the modem is using. Make sure that
the software's COM port setting matches the
modem's COM port setting.
Chapter 3 Problems and Solutions
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