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Doing a Hard Reset
1 1 1 1
Insert a paper clip into the RESET pinhole located on the back of the
modem.
2 2 2 2
Hold it there for five seconds. The unit's LINK light will turn off and then it
will blink slowly, about once per second.
3 3 3 3
When the LINK light stays solid, your modem will be restored to its factory
settings.
Troubleshooting Tips
If your modem has a problem, please consider the solutions below.
Problem
My modem's LINK light is solidly lit, but I cannot connect to the Internet.
Solution
Check these items:
•
Verify that your service provider has turned on your ADSL service. (If you're
not sure, you can place a call to your service provider's customer support to
verify this.)
•
You modem may not have connected to your Internet service. Turn off the
modem, and then turn it back on and wait a few minutes for the browser to
work.
•
Ensure that you have typed your ADSL username and password correctly.
(Note: This is the username and password supplied by your service provider.
It is not the username and password you used to log into the Zoom
Configuration Manager on page 2.)
Problem
My modem's LINK light continually blinks and does not stay solidly lit.
Solution
Check these items:
•
Check your connections. (Please see page 1 Installing the Hardware.)
•
Verify that the modem is connected to a jack with ADSL service.
•
Your phone cord may be defective. Try a different phone cord.
•
You should install an ADSL filter on each phone and fax machine using the
same phone line as the modem. Otherwise, these devices will not work
properly and will interfere with your ADSL connection when they're off-
hook.
If You Need Help
If you need assistance, you should consider contacting your service provider.
We encourage you to register your product and to notice the many support
options available from Zoom.
•
Please go to
www.zoom.com
can register your modem and/or contact our technical support experts
and/or use our intelligent database SmartFacts
information.
4
and select Technical Support. From here you
and/or get warranty
tm
ADSL Half-Bridge Modem Quick Start
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