Zoom 5341J Quick Start Manual
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Zoom 5341J Quick Start Manual

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This Quick Start describes how to connect your Zoom cable modem to a cable modem
service. This lets your cable modem provide Internet access to a computer or other
device connected to the cable modem's Ethernet LAN Jack. If that device is a wireless
router, wireless devices can connect through the router and Zoom cable modem to the
Internet.

Package Contents

•
Cable modem
•
Power cube
•
Ethernet RJ-45 cable
•
This Quick Start flyer
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the
popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,
please speak with your cable service provider.
Your cable service provider will need to know your modem's MAC ADDRESS and may
need the account number of your cable service. Your MAC Address is printed on a
label on the bottom of your modem and is called RF MAC. Your service provider
may refer to this as a CM MAC address or as a Cable Modem MAC address. Your
account number can be found on your bill, or you can call your service provider and ask
them for you account number. You need to provide this information when you order cable
modem service, or when calling the cable company after installing your modem, or by
filling out the account setup web page that appears when you first connect your cable
modem to your provider's network. You may also be asked for your cable modem's
model name and number, which is ZOOM 5341J. If you need the modem's serial
number, you can find it near the MAC address on the label.
M O D E L 5 3 4 1 J
C A B L E M O D E M
Q U I C K S T A R T

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Summary of Contents for Zoom 5341J

  • Page 1: Package Contents

    C A B L E M O D E M Q U I C K S T A R T This Quick Start describes how to connect your Zoom cable modem to a cable modem service. This lets your cable modem provide Internet access to a computer or other device connected to the cable modem’s Ethernet LAN Jack.
  • Page 2 Zoom cable modem. If there’s an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from the old cable modem and plug it into the Zoom cable modem’s LAN (yellow) jack.
  • Page 3 Ethernet jack. We recommend that you do this even if you later plan to connect the cable modem to a router. Connect the Zoom power cube between the Zoom cable modem and a live power jack. Make sure the cable modem’s Power Switch is ON.

  • Page 4: How To Connect Your Cable Modem To A Router Instead Of A Computer. This Connection Is Optional, Done After The Cable Modem Is Working With A Computer

    Once your cable modem is registered either online or through a conversation with someone at your cable service provider, your service provider will provision your cable modem service. Typically this takes less than 5 minutes, but in some cases this may take up to 30 minutes to complete.
  • Page 5 You may also need to check that the DHCP client on the router’s WAN port is enabled. If you need help, look in your router’s manual or contact your router manufacturer. If that does not solve the problem, you may need to contact your cable service provider and give them the MAC address of the router’s WAN port.

  • Page 6: Front Panel Leds

    Front Panel LEDs Your cable modem has several lights on its front panel to help you monitor the cable modem’s status. LIGHT COLOR DESCRIPTION ON: Power is supplied to the cable modem/router Power Green OFF: Power is not supplied to the cable modem/router Green Blinking: Scanning for DS channel DOWNSTREAM Green or...

  • Page 7: Troubleshooting Tips

    Web site of your cable service provider. Beware of installers who try to get you to use their cable modem instead of a Zoom cable modem. Some of these installers provide bad information because they are misinformed or because they earn a fee for providing their cable modem.

  • Page 8: If You Need Help

    Please note that you are responsible for any charges (including brokerage or customs and duties) associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return ground shipping to the customer in the continental U.S. After the first year you may be required to pay a shipping and handling fee.
  • Page 9 This product is UL-Listed and complies with all applicable electrical and fire safety requirements. Disclaimer Zoom Telephonics, Inc. (hereinafter “Zoom”) assumes no liabilities with respect to the contents of this document. Zoom also reserves the right to revise this document or update occasionally the content hereof without any obligation to notify any person of such revisions or amendments.

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