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Troubleshooting
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Summary of Contents for Zoom 1120
- Page 1 QUICK START REFERENCE GUIDE...
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Page 2: Table Of Contents
Contents INTRODUCTION... 3 EED TO CHAPTER 1 INSTALLING YOUR FAXMODEM ... 4 ASIER NSTALLATION REPARING THE OMPUTER NSTALLING THE AXMODEM CHAPTER 2 INSTALLING AND USING COMMUNICATE! LITE SOFTWARE... 11 COMMUNICATE! NSTALLING COMMUNICATE! UNNING ETTING ELP FOR CHAPTER 3 USING THE FAXMODEM WITH OTHER SOFTWARE... -
Page 3: Introduction
What You Need to Use Your Faxmodem Make sure that you have received the following items: Faxmodem Phone cord A Zoom Link CD-ROM disc containing installation software, modem drivers, and communications soft- ware. You also need the following: IBM PC-compatible Pentium® 133 or faster (or equiva-... -
Page 4: Chapter 1 Installing Your Faxmodem
Follow these steps: Close any applications you have running. Find the Zoom Link CD-ROM disc that came with your faxmodem and insert it in your CD-ROM drive. The CD-ROM disc should auto-run after a few sec- onds and display an installation screen. -
Page 5: Installing The Faxmodem Card
must detect your modem settings in order to com- plete their setup routines. When the PCI modem installation program has fin- ished, remove the CD from its drive and shut down your computer. Installing the Faxmodem Card Do not handle any internal modem card when the phone line is plugged into it. - Page 6 you have two telephone lines and want to keep your fax program running on one line while you access the Internet on the other line. Another reason for keeping your old modem would be that you antici- pate being able to use “teaming” or “bonding” soft- ware to use two modems and two phone lines for faster Internet access.
- Page 7 to remove the old modem. Continue with step 3 be- low. Before you start the hardware installation, close all running programs and shut down Windows if you have not already done so. Then turn your computer off and unplug it. Don’t plug it back in or turn it on until you complete the faxmodem hardware installation.
- Page 8 Now insert your new faxmodem firmly into an avail- able PCI slot. See the following illustration. The PCI slot is designed to easily mate with your new PCI modem. Be sure that the bracket is lined up properly; then screw the bracket into the computer using the screw you removed with the cover plate.
- Page 9 Plug in your computer and turn it on. As the Windows operating system starts up, it will detect your new faxmodem. Because the installation program has already provided your computer with the required files, you will see Windows report on its progress, but it will not require any action on your part.
- Page 10 If you have not encountered any problems, your modem is installed and you can move on to Testing Your Faxmodem, below. If you are having installa- tion problems, see Chapter 4. Testing Your Faxmodem Before you set up your software, start with a quick test to check that your modem is working.
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Page 11: Chapter 2 Installing And Using Communicate! Lite Software
Chapter 2 Installing and Using COMMUNICATE! The Zoom Link CD-ROM disc that was provided with your faxmodem includes COMMUNICATE! nique Laboratory, Inc. This is an integrated communica- tions software package. It has an easy-to-use interface based on a familiar telephone image. COMMUNICATE! can send, receive, and manage your faxes. - Page 12 Click on the COMMUNICATE! button to begin the in- stallation. On the COMMUNICATE! offered a choice of languages. Choose the language you want to install. After a few seconds the COMMUNICATE! Installation screen will appear. Click on the Install button. The Install Configuration dialog box will be dis- played.
- Page 13 COMMUNICATE! LITE and receive faxes or voice messages. Running COMMUNICATE! COMMUNICATE! LITE guide you through faxing, data calling, and many other features. The features supported by your faxmodem are listed on its box. The main interface of COMMUNICATE! integrated telephone and answering machine, with a handset on the left, a keypad in the middle, and a recorder on the right.
- Page 14 mouse pointer. The illustration above was created with the mouse pointer (not shown here) paused over the View File button. Notice that “Use graphic editor” appears in the panel at the top middle, and that “Graphic editor” appears in a light rectangle just below the View File button. To learn more about how to use all the features of COMMUNICATE! LITE...
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Page 15: Lite Lite
Getting Help for COMMUNICATE! LITE For help with COMMUNICATE! , consult the extensive LITE help file included with the program. Chapter 2 Installing and Using COMMUNICATE! Software LITE... -
Page 16: Chapter 3 Using The Faxmodem With Other
If you are asked to select the “modem type” from a menu, and you don’t see this modem listed by name on the menu (Zoom PCI 56K HCF Faxmodem), select the most descriptive name such as Rockwell Based V.90 Modem, Rockwell Based K56flex modem, Ge-... -
Page 17: Initialization Strings
computer and the modem take place at this higher speed, independent of the modem-to-modem speed. The modem auto-negotiates the highest speed con- nection between itself and the other modem. If there is a section of your software called “Terminal Settings,” make sure that Hardware Flow Control (RTS/CTS) is ON (or YES). -
Page 18: Using Audio Features
If your telephone service includes Call Waiting that you can temporarily suspend by pressing *70, include ATDT*70, (including the comma) in the dial string. Using AT Commands If your software does not handle AT commands automati- cally, it should provide a place to enter AT commands in its setup menus. -
Page 19: Using Video
To send videos, you also need video capture capability, a camera, and video soft- ware. The Zoom/Video Cam and the Zoom/Video Cam PPC (parallel port camera) work very well with your faxmodem. To include sound with your videos, you also need a sound- card and a compatible microphone. -
Page 20: Chapter 4 Problems And Solutions
Chapter 4 Problems and Solutions Note: If your modem is not working, please read this chapter and the communications software docu- mentation in Chapter 3 carefully. Also, the modem drivers for your faxmodem are updated periodically to enhance performance or features. -
Page 21: General Troubleshooting
The modem works well when you are not using data compression, but the compression features are inoperative. General Troubleshooting Problem: Your modem seems to install under Windows 95 or 98, but Windows cannot find it later. Solution If your computer has a built-in modem on the motherboard, Windows may reinstall it the next time you start up. -
Page 22: You Encounter Other Communication Problems
second, type +++, and wait another second or more.) If you typed a command but did not receive an OK response from your modem: The E0 and Q1 commands may be in effect, disabling echo and responses. Verify this with the &V command. To enable echo and responses type AT E1 Q0 and press Enter. -
Page 23: Dial Troubleshooting
If the software does not have speaker settings, add one of the AT commands listed below to the initialization string: L1 for low volume L2 for medium volume L3 for highest volume For example, if you want the volume low and the software uses the initialization string AT &F, change it to AT &F L1. -
Page 24: On-Line Troubleshooting
Unimodem V. If that is the case, you can reinstall the newer version of Unimodem V from the Zoom Link CD: Insert the CD-ROM disc. If the installation interface runs automati- cally, exit it. - Page 25 In the following table, “protocol” means error correction and data compression. Note that the first two lines in the table are likely to be the most valuable. Note 1: In the command strings shown in the table that follows, the character 0 is zero, not the letter “O.” To force the different communication speeds Negotiate speed and protocol (default setting)
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Page 26: Your Online Service Reports A Connect Speed That Doesn't Match
&D2 parameter settings are stored. Refer to the Web page at www.modems.com for the complete set of AT com- mands.) To force MNP 5/MNP 4 operation LAPM only MNP 4 only MNP 10 operation “Normal” operation (The faxmodem will communicate without any error correction or data compression, but will retain speed buffering and auto-speed negotiation. -
Page 27: Random Errors Occur In Transmitted Data
Problem: Your modem disconnects while communicat- ing with a remote system. Solution: The remote system has hung up, and you need to reconnect. The other most common sources of interruptions are Call Waiting or someone picking up an extension phone. If you have Call Waiting, you can usually tem- porarily disable it by including *70, (including the comma), or by selecting it as a prefix, in the... -
Page 28: Data Appears Garbled On The Screen
If both modems are using the MNP or V.42 protocol, the only way this can occur is if your modem and communications software are not using the appropriate flow control. Configure your communications software for RTS/CTS (hardware) flow control. Your computer will now pause for the transmission to be stored. -
Page 29: Appendix: Regulatory Information
Appendix: Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission (FCC) has established rules which permit this device to be directly connected to the telephone net- work. This device is registered with the Federal Communications Com- mission (FCC) for direct connection to the telephone line using a stan- dardized RJ11C telephone jack. -
Page 30: Fcc Part 15 Emissions Statement
U.S. Government Printing Office, Washing- ton, D.C. 20402, Stock # 004-000-00345-4. The products covered by this statement include the 56K PCI Dualmode Model 2925 and 1120, and are manufactured by Zoom Telephonics, Inc. 207 South Street, Boston, MA 02111, (617) 423-1072. Industry Canada Attachment The Industry Canada label identifies certified equipment. -
Page 31: Canadian Emissions Statement
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to re- quest the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic pipe system, if present, are connected together. -
Page 32: Important Information
Important Information In the event you need to call for technical support or customer service, you will need the information below. We recommend that you take a few moments to fill in the following information for your future reference. Faxmodem Model (located on the box) Serial Number (located on the bracket)