Appendix D: Troubleshooting Tips - Zoom X6 User Manual

Appendix D:
Troubleshooting Tips
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My X6's DSL light continually blinks and does not stay solidly lit.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that the phone cord is firmly plugged into the wall jack
and the DSL jack on the back of the X6.
•
Verify that the jack the phone cord is connected to is enabled
for ADSL service. Unless your service provider has enabled it,
you cannot use a standard telephone jack for ADSL service.
•
Your phone cord may be defective. Replace the phone cord
with a known good one.
•
You have installed phone filters on all the phones and fax
machines using the same ADSL line as the X6. These devices
can produce noise and interfere with your ADSL connection.
Problem
My X6's DSL light is solidly lit, but I cannot connect to the
Internet.
Solution
There are several issues that could cause this problem. Check these
items:
•
Ensure that you are using the correct VPI, VCI and
Encapsulation settings.
•
If your Encapsulation begins with PPP, ensure that you have
typed your ADSL Username and Password correctly. (Note

Appendix D: Troubleshooting Tips

X6 User Manual