Chapter 6 Troubleshooting; Overview; Problems - ActionTec 54 Mbps Wireless Network Camera User Manual

Chapter 6
Troubleshooting
This chapter covers problems the user may encounter while using the
Actiontec 54 Mbps Wireless Network Camera, and possible solutions.

Overview

This chapter covers some common problems users may encounter using the Camera, and some
possible solutions to them. If you follow the suggested steps and the Camera still does not
function properly, contact your dealer for further advice.

Problems

Problem 1: I can't connect to the Camera with my Web browser to configure it.
Solution 1: It is possible that your computer's IP address is not compatible with the IP
address of the Camera.
Use the Windows utility to configure the Camera with a valid IP address.
Problem 2: The Windows utility doesn't list any Cameras.
Solution 2: Check the following:
•
The Camera is installed, LAN connections are OK, it is powered on and
startup is complete.
•
Ensure that your computer and the camera are on the same network
segment. (If you don't have a gateway/router, this must be the case.)
•
Ensure that your computer has the TCP/IP network protocol loaded. In
Windows, click Network in the Control Panel. If an entry for TCP/IP -
Network card is not listed, select Add - Protocol - Microsoft - TCP/IP to
add it.
You then need to select the new entry (TCP/IP - Network card), click
Properties, and configure the "IP Address" tab.
•
•
Problem 3 When I try to connect to the Camera, I get prompted for a user name and
password.
Solution 3 You should be prompted for a user name and password if trying to access the
Administration menu.
Enter the "Administrator ID" and "Password" set on the User screen.
If you are just trying to view video, the User Name/Password prompt indicates
the administrator has restricted access to specified users. Ask the administrator
for your user name and password.
If your LAN has a DHCP server, you can select Obtain an IP
Address automatically.
Otherwise, you must select Specify an IP Address, and enter values
for "IP Address," "Subnet Mask," and "Gateway." All devices on your
LAN must use compatible values. Remember that each device needs a
unique IP address, and the same subnet mask.
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