Redialing A Call; Forwarding Incoming Calls; Call Coverage Points; Condition To Forward Calls - 3Com 3103 User Manual

46 C 4: S
HAPTER TANDARD

Redialing a Call

Forwarding
Incoming Calls

Call Coverage Points

Condition to Forward
Calls
F
EATURES
external line. If one of the Access buttons is configured to access an
external line directly, you can press that button.
2 Dial the number. Or use the display panel on a 3Com Telephone to scroll
to a missed, answered, or dialed number, or a personal or system-wide
speed dial number. If you have programmed one of the One-Touch
buttons, press that button.
3 When you finish speaking, hang up the handset. If you pressed the
Speaker button, press it again to end the call.
On a 3Com Manager's Telephone:
Pick up the handset and press Redial to dial the most recent number
that you called.
OR
Use the Call Logs on the display panel to redial a recently missed,
answered, or dialed call.
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call
coverage point. You can set different call coverage points for different
conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups,
hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See
Groups, Hunt Groups, and Calling Groups"
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.
Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
You can choose when to forward calls:
Default — Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.
"Automatic Call Distribution
in Chapter 6.