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ADTRAN 3000 User Manual

Adtran express 3000 user's manual
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Express 3000
Part Number 1203153L2
Document Number 61203153L2-20A
May 1999
1203153L2
336012VUR01
Express 3000, Two Phone Ports
Express 3000 Power Supply, 12 VDC Output

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Summary of Contents for ADTRAN 3000

  • Page 1 Express 3000 Part Number 1203153L2 Document Number 61203153L2-20A May 1999 1203153L2 Express 3000, Two Phone Ports 336012VUR01 Express 3000 Power Supply, 12 VDC Output...
  • Page 2 Trademarks Expert ISDN is a trademark of ADTRAN, Inc. (patent #5,715,241). Express 3000 and Express Configuration Software are trademarks of ADTRAN, Inc. Hayes is a registered trademark of Hayes Microcomputer Products, Inc. HyperTerminal is a registered trademark of Hilgraeve, Inc.
  • Page 3 ADTRAN Year 2000 (Y2K) Readiness Disclosure ADTRAN has established a Year 2000 program to ensure that our products will correctly function in the new millennium. ADTRAN warrants that all products meet Year 2000 specifications regardless of model or revision. Information about ADTRAN's Year 2000 compli-...
  • Page 4 If experiencing difficulty with this equipment, please contact ADTRAN for repair and warranty information. The telephone company may require this equipment to be disconnected from the network until the problem is corrected or it is certain the equip- ment is not malfunctioning.
  • Page 5 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this unit not expressly approved by ADTRAN will void the user’s authority to operate the equipment. Canadian Emissions Requirements This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference- causing equipment standard entitled “Digital Apparatus,”...
  • Page 6 Canadian Equipment Limitations The Canadian Industry and Science Canada label identifies NOTICE: certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department of Communications does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permis- sible to be connected to the facilities of the local telecommunications company.
  • Page 7 The cost of shipping the equipment from Buyer’s facility SHIPPING: back to ADTRAN shall be paid by the Buyer. The cost for return ship- ping of the equipment by surface carrier shall be paid by ADTRAN. ADTRAN will utilize other means of express shipment at the request...
  • Page 8 The cost of out-of-warranty repairs including re- OUT OF WARRANTY: turn shipment are subject to a charge as quoted by ADTRAN. The cost of the repair will be invoiced and the return of the item will be made using the most economical shipment means available. ADTRAN will use other means of express shipment at the request of the Buyer.
  • Page 9 In the event of a claim, suit or action against ADTRAN alleging infringement by the use of any such equipment or documentation, furnished under this Agreement, in combination with other articles or in carrying out any process covered by a patent owned or controlled by any other person, in which independent use of the equipment under this Agreement would not be an infringement.
  • Page 10 Affidavit Requirements for Connection to Digital Services • An affidavit is required to be given to the telephone company whenever digital terminal equipment without encoded analog content and billing protection is used to transmit digital signals containing encoded analog content which are intended for even- tual conversion into voiceband analog signals and transmitted on the network.
  • Page 11 ( ) I attest that all operations associated with the establishment, main- tenance, and adjustment of the digital CPE with respect to analog con- tent and encoded billing protection information continuously complies with Part 68 of the FCC Rules and Regulations. ( ) The digital CPE does not transmit digital signals containing en- coded analog content or billing information which is intended to be decoded within the telecommunications network.

  • Page 13: Table Of Contents

    Express 3000 Features ........
  • Page 14 Packet Tab ........3-10 Express 3000 User Manual...
  • Page 15 Enable Anonymous Call Rejection ....3-17 Incoming Voice Call Rejection List ....3-17 61203153L2-20 Express 3000 User Manual Table of Contents...
  • Page 16 Displaying the Unit’s Current Status ....3-24 Displaying the Express 3000’s Caller ID Log Buffer ..3-24 Retrieving Current Settings .
  • Page 17 Troubleshooting Guidelines ....... . 8-1 61203153L2-20 Express 3000 User Manual Table of Contents...
  • Page 18 Index ..........Index-1 xviii Express 3000 User Manual 61203153L2-20...

  • Page 19: List Of Figures

    List of Figures Figure 1-1. Express 3000 Contents ......1-5 Figure 2-1. Front Panel LEDs ......2-7 Figure 2-2.
  • Page 20 List of Figures and Tables Express 3000 User Manual 61203153L2-20...

  • Page 21: List Of Tables

    Customer-provided Requirements ....1-3 Table 2-1. Express 3000 LED Descriptions ....2-8 Table 3-1.
  • Page 22 List of Tables xxii Express 3000 User Manual 61203153L2-20...

  • Page 23: Chapter 1 Overview

    Express 3000 includes ISDN terminal adapter and network termina- tion functionality, eliminating the need for an external NT-1 device. The unique modem port on the rear of the Express 3000 allows an an- alog modem and the Express 3000 to operate from the same computer serial port on a PC or Macintosh.

  • Page 24: Analog Devices Supported

    ISDN line. ANALOG DEVICES SUPPORTED The Express 3000 supports up to two analog devices such as tele- phone, FAX machine, or analog modem in addition to the computer connection for data transmissions. When transmitting data at maxi- mum throughput over both B channels using Multilink PPP, the Express 3000 modem automatically detects calls on the analog ports.

  • Page 25: System Requirements

    EIA-232 serial cable One Basic Rate ISDN Line Single-ISDN phone number and point-to-point lines are not recommended for use with the Express 3000. 61203153L2-20 Table 1-1. Customer-provided Requirements 386 or higher Windows 95/98 Windows NT 4.0 or greater Required 1.5 MB...

  • Page 26: Ordering A Basic Rate Isdn Line

    Ordering ISDN Service User Guide, part number 60000.015-8, available on the ADTRAN home page at http://www.adtran.com or by calling ADTRAN (see inside back cover). You can also contact the telephone company for alternative line configurations. EXPRESS 3000 SHIPPING CONTENTS The Express 3000 is packaged with the following contents (see also Figure 1-1 on page 1-5).

  • Page 27: Figure 1-1. Express 3000 Contents

    Chapter 1. Overview information on how to use ADTRAN products in specific applications on PC and Macintosh platforms. ISDN Cable AC Power Supply RJ-45 RJ-11 Express 3000 Quick Start Guide CD-ROM Figure 1-1. Express 3000 Contents 61203153L2-20 Express 3000 User Manual...
  • Page 28 Chapter 1. Overview Express 3000 User Manual 61203153L2-20...
  • Page 29 Setting Up the Express 3000 Chapter 2 This chapter tells you how to connect the Express 3000 to a computer, how to install the Express 3000 into your system, and how to install the Express Configuration software. For most instances, once you have completed these three steps, the Express 3000 is ready to use.

  • Page 30: Chapter 2 Setting Up The Express 3000

    Install the Express Configuration software (see page 2-4). Connecting the Hardware: Windows As the first step in getting your Express 3000 up and running, install the hardware. To ensure success, closely follow the instructions be- low—particularly those relating to installing the cables.

  • Page 31: Installing The Express 3000: Windows 95/98

    Installing the Express 3000: Windows 95/98 Before you can use the Express 3000, your PC must recognize the unit and communicate with it (i.e., the unit must be “installed” into the sys- tem). Windows 95/98 systems automatically detect the presence of new hardware and search for the driver that allows this communica- tion.

  • Page 32: Installing The Express Configuration Software: Windows

    LEDs) for longer than 15 minutes, see Troubleshooting on page 8-1. Installing the Express Configuration Software: Windows Step If you haven’t already done so, insert the Express 3000 CD into the CD-ROM drive. Click on Install. Follow the on-screen instructions to complete the installation.

  • Page 33: Macintosh Installation Procedure

    Express 3000 CD. MACINTOSH INSTALLATION PROCEDURE The following Step/Action tables provide step-by-step directions for installing the Express 3000 on a Macintosh; however, the basic instal- lation procedure is as follows: Connect and power up the hardware (see page 2-6).

  • Page 34: Connecting The Hardware: Macintosh

    Macintosh equipment. Power on the Express 3000: Plug the Express 3000 AC power cord into the port on the unit labeled PWR . Plug the other end into a 120 V electrical outlet. The Express 3000 is now powered on.

  • Page 35: Installing The Express Configuration Software: Macintosh

    With QuickTime enabled, the ADTRAN Installation Helper automatically runs. Follow the on-screen instructions. EXPRESS 3000 PHYSICAL DESCRIPTION This section describes the Front and Rear Panels of the Express 3000. Front Panel The Express 3000 Front Panel contains five LEDs associated with the DTE port and the ISDN interface (see Figure 2-1).

  • Page 36: Rear Panel

    Flashing Rear Panel The Express 3000 Rear Panel contains all of the interfaces used in con- necting your unit and two DIP switches that set the DTE rate and reset your unit (see Figure 2-2). Please read carefully the section Setting the DIP Switches on page 2-9.

  • Page 37: Setting The Dip Switches

    Setting the DIP Switches The Express 3000 contains two DIP switches (1 and 2), located on the Rear Panel. These switches let you physically configure DTE rates and reset the unit. The factory default position for both switches is down (ON). Leave the switches in the down (ON) position during the initial installation.

  • Page 38: Using Supplemental Analog Devices

    Chapter 2. Setting Up the Express 3000 USING SUPPLEMENTAL ANALOG DEVICES With the Express 3000 you can use two analog devices such as a tele- phone, FAX machine, analog modem (external or internal), answering machine, or Caller ID box. (For detailed information on installing an analog modem, see Chapter 7.) Figure 2-4 depicts one possible hard-...

  • Page 39: Connecting Your Primary Telephone

    The Basic Rate ISDN line, required for using the Express 3000, in- cludes two ISDN phone numbers (see also, Ordering a Basic Rate ISDN Line on page 1-4). The Express 3000 allocates ISDN phone number 1 to POTS port 1. Connect your primary telephone (the one you use to talk to people) to POTS port 1 (see Figure 2-5).
  • Page 40 Chapter 2. Setting Up the Express 3000 2-12 Express 3000 User Manual 61203153L2-20...

  • Page 41: Chapter 3 Using The Express Configuration Program

    Using the Express Chapter 3 Configuration Program The Express 3000 comes from the factory preconfigured and ready to use. You can, however, use the ADTRAN Express Configuration Soft- ware to change and restore these settings. The program also contains other functions (see Table 3-1).

  • Page 42: Before Using The Program

    Figure 3-1. ADTRAN Express Configuration GUI BEFORE USING THE PROGRAM Before opening the Express Configuration program, ensure that the Express 3000 is properly connected to your computer and that it is powered on. Also, exit any applications that may be using the Express 3000.

  • Page 43: Closing The Program

    CLOSING THE PROGRAM Close the Express Configuration program by clicking Exit on the left panel of the ADTRAN Express Configuration window or by clicking the close button ( ) on the Title Bar. If Add Tray Tool (under preferences) is selected, the Express...

  • Page 44: Opening The Tray Tool Menu

    Enable/Disable Modem Enables or disables the external analog modem. This option is only available when the modem is connected to the Express 3000. Capture COM Port Allows Caller ID information to display on the screen when you are not using a terminal application or dial-up networking.

  • Page 45: Factory Default Settings

    ISDN and User profiles (see Understanding Profiles on page 3-6). You can also restore these settings at any time. Restoring Factory Default Settings To restore the Express 3000 to the factory default settings, follow the steps below: Instructions for Restoring Factory Default Settings Step Set DIP switch 2 to the OFF (Up) position.

  • Page 46: Understanding Profiles

    User Profiles User profiles contain configuration information for the many features of the Express 3000 such as protocol selection, calling features, and a call rejection phone list. Using the user profile option of the Express Configuration program, you can modify, create, and delete user pro- files.

  • Page 47: Remote Access Protocols

    Chapter 3. Using the Express Configuration Program The Express 3000 uses Bandwidth Allocation Control Protocol (BACP), if supported by your ISP, to bring up and down the second channel of a multilink call. To disable this feature, select the appropri- ate checkbox: profile setup / General / Disable BACP.

  • Page 48: General Tab

    Sets the area code for the ISDN lines. The area code is the same for both B channels. Enter the area code only if you plan to use the AutoSPID algorithm to automatically detect the Switch Type and SPIDs. Figure 3-3. ISDN Profile Setup Window Express 3000 User Manual 61203153L2-20...

  • Page 49: Phone Numbers 1And 2

    The number of SPIDs required (0, 1, or 2) depends on how the ISDN line is configured. For example, a point-to-point line has no SPIDs. Multipoint lines have one or more SPIDs. The Express 3000 uses the presence of one SPID to determine if the line is multi- point.

  • Page 50: Ni1 Transfer Feature

    D channel packet service. Use a value of 255 for dynamic TEI allocation. Dial Prefix Defines the prefix required to dial out on a B channel. This infor- mation is only necessary when there is a different prefix for D and B channel access. 3-10 Express 3000 User Manual 61203153L2-20...

  • Page 51: Preview Tab

    List, Advanced, and Preview. The General, Protocols, Phone List, and Advanced tabs contain fields for setting parameters. The Preview tab lists information about the profile shown in the Name box. Figure 3-4. User Profile Setup Window 61203153L2-20 Express 3000 User Manual 3-11...

  • Page 52: General Tab

    Protocol Sets the protocol type: PPP Async-Sync, Async Bonding, V120, Fallback. The Express 3000 communicates with many different types of tele- communications equipment including other Express 3000 units, other ISDN terminal adapters, and PPP-compatible devices. Com- munication between such devices requires various rate adaption protocols supporting various bit rates and RS-232 connector set- tings (protocol type).

  • Page 53: Flow Control

    Data 56kbps Directs call control software to request a 64 kbps data circuit that is rate-adapted down to 56 kbps. Data 64kbps Instructs call control software to request an unrestrict- ed 64 kbps data circuit. (Default for the Express 3000.) 61203153L2-20 Chapter 3. Using the Express Configuration Program...

  • Page 54: Data Over Voice

    POTS Speech/Audio Calls to POTS Enable Distinctive Ringing Instructs the Express 3000 to use distinctive rings that are easily recognized on POTS ports 1 and 2. Protocols Tab The Protocols Tab provides you with fields for defining the point-to- point protocol (PPP) type. Options include the following:...

  • Page 55: Lower Threshold

    From the Protocols Tab, you can also define the BONDING specifica- tions using the following options: Type Defines the type of equipment used in a call. Set to ADTRAN Only when originating BONDING calls to ADTRAN legacy ISU equipment; otherwise, set this field to Multi-Vendor.

  • Page 56: Txadd01

    Voice Call Rejection List. If a match between the incoming calling party number and an entry in the Incoming Voice Call Re- jection List occurs, the Express 3000 refuses to ring the POTS port. Generally, the caller experiences a busy signal. A message in the Status Buffer is the only indication that a call has been rejected.

  • Page 57: Enable Anonymous Call Rejection

    Sends a low-level compatibility information element as part of the setup message. Connect Timeout Sets the length of time that the Express 3000 waits for the far-end unit to answer an outgoing call. Inactivity Timer Defines the amount of time (in minutes) the Express 3000 remains idle before automatically disconnecting the current data call.

  • Page 58: Test Timeout

    Chapter 3. Using the Express Configuration Program Test Timeout Defines the amount of time (in minutes) the Express 3000 tests a remote unit. Auto Answer Answers data calls in three different ways: Automatically answers incoming data calls. Enabled Does not answer data calls. An AT answer command,...

  • Page 59: Creating New Profiles

    User. Instructions for Creating New Profiles Step Open the ADTRAN Express Configuration program. On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile).

  • Page 60: Modifying Profiles

    Follow the steps listed below to modify profiles—either ISDN or User. Instructions for Modifying Profiles Step Open the ADTRAN Express Configuration program. On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile).

  • Page 61: Deleting Profiles

    Follow the steps below to delete profile—either ISDN or User. Instructions for Deleting Profiles Step Open the ADTRAN Express Configuration program. On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile).

  • Page 62: Importing Profiles

    Follow the steps below to import profiles—either ISDN or User. Instructions for Importing Profiles Step Open the ADTRAN Express Configuration program. On the left panel of the Express Configuration program window, click on either isdn setup (to view the current ISDN profile) or profile setup (to view the current User profile).

  • Page 63: Reading Configuration Information Into The Current Profile

    Name field before continuing.) Click the Read button. USING DIAGNOSTICS The option, diagnostics, provides detailed information about the sta- tus of the Express 3000—both local and remote units (see Figure 3-5 on page 3-24). 61203153L2-20 Chapter 3. Using the Express Configuration Program...

  • Page 64: Diagnosing Local Units

    To clear the contents of the log buffer, click the Clear button. Retrieving Current Settings To retrieve the current Express 3000 settings, click the Register Dump button (under diagnostics). The current settings display in a format identical to the Preview list (see Preview Tab on page 3-11 or page 3-18).

  • Page 65: Diagnosing Connection Problems

    Diagnosing Connection Problems You can diagnose many connection problems by viewing the Status Buffer messages returned from the ISDN network and the ADTRAN Express 3000. Access these messages by clicking the Status Buffer but- ton (under diagnostics). Launching Terminal Programs Launch the terminal program specified in the preferences option (Program Name) by clicking the Terminal button (under diagnostics).

  • Page 66: Retrieving Status Buffer Information From A Remote Unit

    When the Auto-Detect Express 3000 checkbox is selected (under pref- erences), the Express Configuration program automatically detects the presence of the Express 3000 on startup. Normally, you won’t make changes to this state. However, if you have opted to uncheck...

  • Page 67: Automatically Detecting The Unit On Startup

    Automatically Detecting the Unit on Startup To instruct the ADTRAN Express Configuration program to automat- ically detect on startup an Express 3000 unit on COM ports 1 through 4, check the Auto-Detect Express 3000 checkbox (under preferences). This feature defaults to the auto-detect state. Uncheck the box to dis- able auto-detection.

  • Page 68: Using The Wizard

    The Express Configuration Software Wizard option guides you through the process of configuring your Express 3000. Before activat- ing the Wizard, ensure that the Express 3000 is connected to your com- puter and that it is powered on, and quit any programs that may be using the Express 3000.

  • Page 69: Figure 3-8. Window For Entering Isdn Phone Numbers

    Switch Type, SPID 1, and SPID 2; however, you may not need to enter this information as the Wizard uses advanced features to auto-detect SPIDs and Switch Type. Figure 3-9. Window for Entering SPID Numbers 61203153L2-20 Express 3000 User Manual 3-29...

  • Page 70: Automatically Running The Wizard On Startup

    (under preferences). To disable this feature, uncheck the checkbox. LOCATING INFORMATION ABOUT THE PROGRAM To find the version number and registration information about the ADTRAN Express Configuration program, click on about on the left panel of the GUI. 3-30 Express 3000 User Manual...

  • Page 71: Chapter 4 Using Vt-100 Terminal Emulation

    You can configure the Express 3000 using any communications pack- age that supports VT-100 terminal emulation. Ensure that the Express 3000 is properly connected to your PC and that it is powered on before you try to configure your unit.

  • Page 72: Accessing Terminal Menus

    Table 4-1). If the hot keys don’t work, ensure that the communications package is configured to pass these control sequences through to the Express 3000. The communications package must be configured to pass these control sequences through to the Express 3000. Table 4-1. Menu Hot Keys Menu AODI...

  • Page 73: Exiting The Terminal Menus

    Displaying the Status Buffer Once you have accessed the terminal menus, type at any time Ctrl + V to display the Express 3000 Status menu (see Figure 4-2) which con- tains the Status Buffer. Figure 4-2. VT 100 Terminal Status Buffer Menu 61203153L2-20...

  • Page 74: Status Buffer Messages

    The most recent status message appears as Status 1, with the remaining status messages ap- pearing in descending order. Appendix B, Status Buffer Messages, lists the Status Buffer messages and their descriptions. Express 3000 User Manual 61203153L2-20...

  • Page 75: Chapter 5 Optional Calling Features

    Optional Calling Features Chapter 5 The Express 3000 fully supports optional calling features such as three- or six-way call conferencing, call forwarding, caller ID, call re- turn, call holding, call transfer, call rejection, call waiting, and mes- sage waiting. To use these features, your touch-tone telephone must connect to POTS 1 (see Connecting Your Primary Telephone on page 2-11).

  • Page 76: Call Forwarding

    With this feature, your telephone automatically dials the last incoming call. CALL REJECT The Express 3000 provides two methods for rejecting incoming calls: using a call reject list and rejecting anonymous calls. Both of these fea- tures are enabled and disabled from the Phone List tab which opens when you are working with User profiles.

  • Page 77: Call Waiting

    Instructions for Enabling/Disabling the Call Waiting Tone To... Do this... Disable Using a touch-tone phone, press *70. Enable Hang up; the Express 3000 defaults to call waiting. 61203153L2-20 Chapter 5. Optional Calling Features Action Express 3000 User Manual...

  • Page 78: Message Waiting Indicator

    ISDN provider. POTS PORTS DISTINCTIVE RINGS You can set up the Express 3000 so that POTS ports 1 and 2 have dis- tinctive rings that are easily recognized. S-register 19 controls this fea- ture (see S-Registers on page A-2).

  • Page 79: Chapter 6 Upgrading Software

    Chapter 6 Software upgrades provide you with new and improved features. The Express 3000 flash-memory upgrades the software from a file provided by ADTRAN. To check the software version currently running, click on the about tab of the Express Configuration program or view the Status menu via a VT-100 terminal emulation session.
  • Page 80 8-1.) During the software upgrade process, the is no longer illuminated. Only the the software upgrade process. Once the process is complete, the Express 3000 automatically resets. Close the Express Configuration program when you have finished. Configuration Program Action...

  • Page 81: Upgrading Software Using Hyperterminal

    Instructions for Upgrading Software Using HyperTerminal Step Download the necessary upgrade files from the ADTRAN web site ( www.adtran.com ). Connect to the Express 3000 via HyperTerminal: a. Windows 95 Start > Programs> Accessories > HyperTerminal Windows 98 Start > Programs> Accessories > Communication >...
  • Page 82 Once the download is complete, exit HyperTerminal, saving the session if desired. The software upgrade is now complete. If the PWR/LINE, B1 and B2 LEDs are flashing, the software upgrade failed. (In this case, see Troubleshooting on page 8-1.) Action Express 3000 User Manual 61203153L2-20...

  • Page 83: Chapter 7 Installing An Analog Modem

    16550 UART high-speed serial port (but only for data rates of 230.4 kbps) Figure 7-1 illustrates the setup for an external analog modem connect- ed to the Express 3000. This setup requires one PC COM port and sup- ports DTE rates of up to 115.2 kbps. 61203153L2-20...

  • Page 84: Figure 7-1. External Analog Modem Application

    Dial Line or Figure 7-1. External Analog Modem Application EIA-232 cable 1 (provided with the Express 3000) connects the Express 3000 to the PC. EIA-232 cable 2 (provided by the user) connects the external analog modem to the Express 3000.) Rear View...

  • Page 85: Connecting An External Analog Modem

    Connecting an External Analog Modem To connect an external analog modem to the Express 3000 use the fol- lowing procedure: Instructions for Connecting an External Analog Modem Step Ensure that the Express 3000 is connected to the PC via the provided EIA-232 cable, and that the PC is turned on.

  • Page 86: Configuring The External Analog Modem

    Express 3000 is connected. To install and use an external modem that does not support 230.4 kbps, set DIP Switch 1 on the back panel of the Express 3000 to ON (down), thus limiting the DTE speed to 115.2 kbps. To re-enable the 230.4 kbps operation for ISDN connections, set DIP Switch 1 to the...

  • Page 87: Controlling An External Analog Modem

    VT-100 terminal emulation package such as HyperTerminal. First, de- termine if the external analog modem is properly connected to the Express 3000 by typing the AT command AT!Z and pressing the Enter key. If properly connected, the Express 3000 responds with the mes- sage MODEM FOUND.

  • Page 88: Internal Analog Modem Application

    Disable modem When carrier detect (CD) is active (i.e., a call is connected) on the ex- ternal analog modem, the Express 3000 will not switch control from the modem port when you attempt to disable it. The call must be hung-up (disconnected) to deactivate CD, before you can switch con- trol from the modem port and disable it.

  • Page 89: Connecting An Internal Analog Modem

    Figure 7-2. Internal Analog Modem Connections Connecting an Internal Analog Modem To connect an internal analog modem to the Express 3000, use the fol- lowing procedure: Instructions for Connecting an Internal Analog Modem Step Ensure that the Express 3000 is connected to the PC.
  • Page 90 Chapter 7. Installing an Analog Modem Express 3000 User Manual 61203153L2-20...
  • Page 91 TROUBLESHOOTING GUIDELINES This section provides troubleshooting techniques to resolve problems that may be encountered while operating the Express 3000. If prob- lems persist, contact ADTRAN technical support for assistance (see the inside back cover of this manual for more information). Topics covered in this chapter are listed below: •...

  • Page 92: Chapter 8 Troubleshooting

    PWR / LINE LED is off. This indicates a problem with the power to the unit. Verify that the power cord is connected to the Express 3000, and that it is plugged into a working 120 volt AC electrical outlet.
  • Page 93 VT-100 menu system, issue the AT command AT!V from a terminal emulation package such as HyperTer- minal.) b. You can also use Auto-Detect Express 3000 (under prefer- ences) to automatically detect the SPIDs and the Switch Type. In the ADTRAN Express Configuration program,...
  • Page 94 Dial-up connection problems. A variety of causes may result in dial-up connection problems. Status Buffer messages returned from the ISDN network and the Express 3000 can help diagnose many dial-up connection prob- lems. Access these messages by clicking Status Buffer (Local or Remote) on the diagnostics option on the ADTRAN Express Configuration window.
  • Page 95 Express 3000 and the ISDN wall jack. If the wall jack does not have ISDN installed on the two middle pins (tip and ring), the Express 3000 will never syn- chronize to the telephone switching equipment. b. Call the local telephone company and have them check the ISDN line for correct operation.
  • Page 96 Chapter 8. Troubleshooting Express 3000 not detected. The Express 3000 may not be detected for several reasons. Verify the following: The Express 3000 is powered on. b. No other applications are running that could be using the COM port to which the Express 3000 is attached.
  • Page 97 If the Express 3000 does not work when the DTE rate is set (inside Windows) to 230.4 kbps, verify the following: DIP switch 1 on the back of the Express 3000 is set to Off (up). A high-speed serial card with a 16650 UART is being used, and the software drivers to support the extended baud rate tables are installed.
  • Page 98 Chapter 8. Troubleshooting Express 3000 User Manual 61203153L2-20...

  • Page 99: Appendix A At Commands And S-Registers

    Appendix A S-Registers AT COMMANDS AT commands issue directions to the Express 3000 via a VT-100 termi- nal emulation session. The DTE serial port accepts AT commands only when no calls are established; i.e., the carrier detect (CD) signal is in- active.
  • Page 100 To enter an AT command, type AT followed by the command; then, press the Enter key (the AT Commands list begins on page A-4). For example, ATI1 returns the software version of the Express 3000 unit. S-REGISTERS You can change or view the Express 3000 configuration using the S-registers (the S-registers list begins on page A-9).
  • Page 101 Enter key. For example, ATD5551212 dials phone number 555-1212. Disconnecting a Call using AT Commands To end an active call using the AT commands, press the break-in key sequence +++. Then type ATH and press the Enter key to hang up the line. 61203153L2-20 Express 3000 User Manual...
  • Page 102 AT Commands List (Type and then type the command.) Command Function Answer. Places the Express 3000 in answer mode. Current date in the format of DDMMYY. !DAY Initiate the flash software update. The terminal must be set for !FLASHLOAD 57,600 bps, 8 data bits, no parity, and 1 stop bit.
  • Page 103 Data Terminal Ready (DTR Control Line Options) Command Function Ignore DTR. &D0 DTR off forces command. &D1 Idle when off. DTR off forces idle. (On allows auto answer.) &D2 61203153L2-20 Appendix A. AT Commands and S-Registers Express 3000 User Manual...
  • Page 104 Clear-To-Send (CTS) Control Line Options Command Function Follows RTS. &R0 Forced CTS. &R1 Data Set Ready (DSR) Control Line Options Command Function DSR forced on. &S0 DSR if call up. &S1 DSR off if link down. &S2 Express 3000 User Manual 61203153L2-20...
  • Page 105 Echo on. Allows the command characters typed to be displayed on the screen. AT Command Response Message Options Command Function Response messages on. Response messages off. AT Command Response Message Types Command Function Verbal response messages. 61203153L2-20 Appendix A. AT Commands and S-Registers Express 3000 User Manual...
  • Page 106 Hardware flow control (RTS/CTS) factory default. Software from DCE only. DTE and Modem Interface Selection Command Function Disable external analog modem connected to the Express 3000 modem port. Enable external analog modem connected to the Express 3000 modem port. Express 3000 User Manual...
  • Page 107 Range = 0 to 127 Determines which key or character (in ASCII code) advances the cursor to the next line after ending a command line or after an Express 3000 message. The standard character is the line feed (ASCII value of 10 decimal).
  • Page 108 2=Reject calls on call rejection list only 3=Reject anonymous and call rejection list numbers Determines the delay required immediately before and after entering the escape command for the Express 3000 to recognize and execute the command. Range = 0 to 127...
  • Page 109 Bit 4= Bit 5 = Bit 6 = Set: Connects message with baud rate. Determines time, in hundredths of a second, that must elapse before the Express 3000 recognizes a change in DTR. Range = 0 to 255 Value determines whether or not PPP will be a single-link or multilink connection.
  • Page 110 Async BONDING negotiation pattern from the originating endpoint before aborting to clear channel mode. It may be necessary to shorten this timer if the DTE equipment connected to the Express 3000 also has timer constraints for completing non-BONDING parameter negotiation.
  • Page 111 Rate adaption protocol type. 2=Async BONDING 6=V.120 11=Fallback 12=PPP async-to sync conversion Allows the Express 3000 to screen incoming calls. 0=Answer any call 1=Answer only calls from numbers matching those stored in SN0 through SN9. Sets the AutoSpid determination feature.
  • Page 112 User selectable variables: 10, 20, 30, 40, 50, 60 Default = 1 min Increments of 30 seconds (S149 = 1 for 30 s) User selectable variables: 30 s, 1 min, 2 min, 5 min Express 3000 User Manual Features 61203153L2-20...
  • Page 113 User selectable variables: 30 s, 1 min, 2 min, 5 min Increments of 10 seconds (Default = 10 s) User selectable values: 10, 20, 30, 40, 60 S152 = 0 for D only (Default) S152 = 1 for 1B S152 = 2 for 2B Express 3000 User Manual Features A-15...
  • Page 114 Call Reject List Number 5 Call Reject List Number 6 Call Reject List Number 7 Call Reject List Number 8 Call Reject List Number 9 X.25 Packet Number Dial prefix for B channels, if different from D channel. Express 3000 User Manual 61203153L2-20...
  • Page 115 2047 loopbk ansr Test remote answered 2047 BERT pattern. Answer The Express 3000 answered a call on either the first or second channel. The calling phone number is displayed if available. ACCESS_INFO_DISCARDED The network was unable to deliver access information to the far end.

  • Page 116: Appendix B Status Buffer Messages

    User issued an AT command with an argument that was out of range. Bad call type Express 3000 placed a call with an improper call type. Bad DTE Baud The DTE bit rate does not match a valid bit rate for the proto- col selected.
  • Page 117 B-channel disconnected. X can be 1 or 2 representing the ap- propriate B-channel. CallID 1 in use The Express 3000 tried to place a call using SPID 1 when SPID 1 was already in use. CallID 2 in use The Express 3000 tried to place a call using SPID 2 when SPID 2 was already in use.
  • Page 118 The number called is not ISDN (warning only). DEST_OUT_OF_ORDER The called number is out of order. Dial The Express 3000 placed a call on either the first or second channel. The number called is displayed following the mes- sage. Disconnect The call on either the first or second channel was disconnected from the network.
  • Page 119 Disconnect Req Far-end unit disconnected during BONDING negotiation. DTR not up Express 3000 tried to place a call in a dialing mode that re- quires DTR to be in an active state, but it is not. Dump call The Express 3000 could not accept an incoming call because it was already involved in a call.
  • Page 120 Bonding negotiation determined that flow control needs to be optioned on. Hangup The call on either the first or second channel was disconnected by the Express 3000. The far-end phone number is also dis- played. Hold Voice call is on hold.
  • Page 121 MULTILINK PPP UP Unit connected with Multilink PPP. Need 64K call The BONDING protocol requires the Express 3000 to be con- figured for 64K data call types. NETWORK BUSY The ISDN switch is busy and unable to process a call.
  • Page 122 Stored number string space is full. NO_USER_RESPONDING The dialed number is not responding. NORMAL_CLEARING The network is disconnecting the current call. NOT end2end ISDN The path that the call was routed over is not ISDN from end- to-end (warning only). Express 3000 User Manual 61203153L2-20...
  • Page 123 The channel type requested is currently not available. Remote not ISU Bonding negotiation determined the far-end unit is not anoth- er ISU product. RESOURCE_UNAVAIL The requested resource is unavailable. RESP_TO_STAT_ENQ Response to status enquiry. 61203153L2-20 Appendix B. Status Buffer Messages Express 3000 User Manual...
  • Page 124 The network has temporarily failed; try the call again. TIMER_EXPIRY Call control error. TXADD01 expired Bonding timer TXADD01 expired. TXDEQ expired B-channel delay equalization during bonding failed. TXFA1 expired Bonding timer TXFA1 expired. TXFA2expired Bonding timer TXFA2 expired. B-10 Express 3000 User Manual 61203153L2-20...
  • Page 125 The dialed number is busy. V120 connected The V.120 rate adaption successfully connected to the far-end unit. V120 Timeout V.120 negotiation failed. WRONG_MESSAGE Call control error. WRONG_MSG_FOR_STATE Call control error. 61203153L2-20 Appendix B. Status Buffer Messages Express 3000 User Manual B-11...
  • Page 126 Appendix B. Status Buffer Messages B-12 Express 3000 User Manual 61203153L2-20...
  • Page 127 Disconnecting The current phone call is being disconnected (hung up). Getting TEI #1 The Express 3000 is receiving its first TEI from the network. Getting TEI #2 The Express 3000 is receiving its second TEI from the network. Link Down The network interface is not in sync.

  • Page 128: Appendix C Loop Status Messages

    Appendix C. Loop Status Messages Register SPID #1 The Express 3000 is registering its first SPID with the network. Register SPID #2 The Express 3000 is registering its second SPID with the net- work. Ringing The phone number just dialed is ringing.

  • Page 129: Appendix D Connector Pinouts

    Connector Pinouts Appendix D This appendix describes the various connector pinouts used with the Express 3000. Figure D-1 shows the EIA-232 interface and Table D-1 shows the EIA-232 pinout. I = Input O = Output 61203153L2-20 PIN 13 PIN 25 Figure D-1.

  • Page 130: Figure D-2. Modem Interface

    Table D-2. Carrier Detect Received Data Transmitted Data Data Terminal Ready Signal Ground No Connection Request to Send Clear to Send No Connection Express 3000 User Manual PIN 5 PIN 1 PIN 9 PIN 6 Modem Interface Pinout Description 61203153L2-20...

  • Page 131: Figure D-3. Rj-11 Pots Port Interface

    Figure D-4 shows the RJ-45 ISDN line interface. Pin 4 is Ring and pin 5 is Tip. PIN 1 PIN 8 ISDN Figure D-4. RJ-45 ISDN Line Interface Figure D-5 shows the power supply for the Express 3000. Figure D-5. Express 3000 Power Supply 61203153L2-20 Express 3000 User Manual...
  • Page 132 Appendix D. Connector Pinouts Express 3000 User Manual 61203153L2-20...

  • Page 133: Appendix E Acronyms And Abbreviations

    IRQ ..interrupt request ISDN..Integrated Services Digital Network ISP..Internet Service Provider 61203153L2-20 Express 3000 User Manual...
  • Page 134 TX..transmit TXD ..transmit data UART ..universal asynchronous receiver/transmitter Y2K ..Year 2000 Express 3000 User Manual 61203153L2-20...

  • Page 135: Appendix F Glossary

    BONDING describes a number of interoperability modes for switched networks so that a sideband signal can be subdivided into multiple 56 kbps or 64 kbps chan- nels and then recombined at the receiving end. 61203153L2-20 Express 3000 User Manual...
  • Page 136 (DCE) Carrier's equipment that is the DTE's interface to the network. DIP switch A very small toggle switch. The Express 3000 contains two DIP switches: one for changing data rates and one for resetting default parameters. directory number In the North American Numbering Plan, the last seven digits of a telephone number.
  • Page 137 A standard method of transporting multiprotocol datagrams over point-to-point links. PPP facilitates connections through a wide variety of hosts, bridges, and routers. PPP is intended for simple, bidirectional, full duplex links transporting packets between peers. 61203153L2-20 Express 3000 User Manual Appendix F. Glossary...
  • Page 138 Definition of the interface between user's DTE and public packet DCE. Over a single physical link, an X.25 user can establish multi- ple virtual circuits (either switched or permanent) each with its own logical channel number, to different destinations. Express 3000 User Manual 61203153L2-20...

  • Page 139: Index

    POTS speech/audio calls to POTS call transfer code call type audio data 56kbps data 64kbps speech call waiting controlling the tone disabling enabling Express 3000 User Manual 3-12 3-15 3-16 3-16 3-16 3-16 3-15 3-15 3-15 3-16 3-17...
  • Page 140 DTE settings configuring an external analog modem connecting external analog modem internal analog modem supplemental devices connecting hardware Macintosh Windows connecting the Express 3000 Macintosh Windows connecting the primary telephone controlling the external analog modem customizing the configuration 3-26 program 3-13...
  • Page 141 ID log buffer displaying current status launching terminal programs retrieving current settings loop status messages Express 3000 User Manual Windows 95/98 Windows NT Macintosh Windows area code disable SPID download NI1 conference feature...
  • Page 142 2-11 testing resetting the Express 3000 restoring factory default settings return authorization return shipment, cost of returning unit safety instructions shared ports shipping contents 2-11...
  • Page 143 230.4 operation, difficulty with auto-detect switch SPIDs remains 2-10 dial-up connection problems 2-11 dial-up networking, difficulty with Express 3000 not detected external analog modem PWR / LINE LED flashes, and 1 PWR / LINE LED is off unit information unit status...
  • Page 144 3-16 warranty Windows 3-16 connecting the hardware installing the Express configuration Windows 95/98 installing Express 3000 Windows NT installing the Express 3000 3-15 wizard area code automatically running on startup ISDN phone numbers 3-16 SPIDs switch type 3-16...

  • Page 145: Technical Support

    Post-Sales Support For Reseller or End-User Based on the information needed, please contact your local Distributor, Dealer, or Reseller first. If they are unable to assist you, call ADTRAN Technical Support at (888) 4-ADTRAN and have the unit serial number available.

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