Planar LookThru LO552 User Manual page 62

Troubleshooting
When the power switch is toggled from the "o" switch position (power off) to the "-" switch
position (power on), there should immediately be the sound of relay "click" and blue and
green LEDs should illuminate through the perforated cover on the electronic box (when
viewed from above). After less than 20 seconds, a Planar Logo splash screen should
appear for a few seconds. If a live video source is connected and enabled, the image
from the video will be visible directly after the splash screen. A Sources Status window
from the OSD will also be visible for a few seconds. If there is no live video source
connected, the default screen color will be shown (refer to the Blank Screen Color
option in the "Menus and Messages Submenu" section on page 42).
Refer to the "LED Indicators" section on page 30 for information on how to monitor the
real-time status of the video board.
Possible Problem: The power switch is toggled and nothing happens.
Items to check:

Make sure the AC power cable is securely connected at both ends and that AC
power is available.

There are two fuses in the AC power receptacle. These are 5A, 250V, 5 x 20mm,
FST fuses. Have a qualified technician check these fuses.
Possible Problem: The monitor powers on and shows the splash screen but afterwards
remains in the default screen color.
Items to check:

Refer to the Inputs and Views Menu (see page 32) and select the video port that is
connected to the desired video source.
If these troubleshooting instructions do not resolve the problem, please contact Planar's
Technical Support team (http://www.planar.com/support/products/transparent-displays/)
to determine the next steps.
US and Canada
Phone: +1-866-PLANAR1 (
Europe, Middle East and Africa
+33 5 63 78 38 10
Phone:
Asia, Pacific and Latin America
+1-503-748-5799
Phone:
Planar LookThru Transparent OLED Display User Manual
020-1380-00D
1-866-752-6271 (503) 748-5799
) or
Troubleshooting
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