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• If your telephone line has static, turn off your product's error correction mode fax communication
setting and try faxing again.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a
color fax.
• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to
prevent disruption of incoming faxes.
• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.
Contact your service provider for assistance.
• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot
receive faxes.
• When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive
faxes using this feature. Check that the subaddress and password are correct, and that they match
with the recipient subaddress and password. Check this when receiving faxes as well.
• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the
product.
• If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the
paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes
as the Auto Select Settings option.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Solving Faxing Problems
Related references
Job Status Error Codes
Related tasks
Connecting a Telephone or Answering Machine
Using the Fax Setup Wizard
Selecting the Line Type
Selecting Advanced Fax Settings
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