Printing Problems - Samsung CLX-8385NX Series User Manual

Printing problems

Condition Possible cause
The The machine is not
machine receiving power.
does not
print.
The machine is not
selected as the
default printer.
Check the machine for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page 12.3)
• No paper is loaded. Load paper. (Page 4.7)
• The toner cartridge or the imaging unit is not
installed. Install the toner cartridge or imaging unit.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly.
Suggested solutions
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung CLX-8385X
Series PCL 6 or Samsung
CLX-8385X Series PS as
your default printer in your
Windows.
Disconnect the printer cable
and reconnect it.
Condition Possible cause
The The connection cable
machine between the
does not computer and the
print. machine is defective.
(continued)
The port setting is
incorrect.
The machine may be
configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job.
The The paper option that
machine was selected in the
selects print printer properties
materials may be incorrect.
from the
wrong
paper
source.
A print job The job may be very
is extremely complex.
slow.
12.16
<Troubleshooting>
Suggested solutions
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See Software section.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
Get more hard disk space
and print the document
again.
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
Reduce the complexity of the
page or try adjusting the print
quality settings.