Paper Feed Problems - Sharp MX-B557P User Manual

Troubleshooting

Paper feed problems

Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
through the settings.
b
Send the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the control panel, navigate to:
Settings > Print > Layout > Collate > On [1,2,1,2,1,2]
For non‑touch‑screen printer models, press
through the settings.
b
Print the document.
Is the document collated correctly?
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select Collate.
b
Print the document.
Is the document collated correctly?
Step 3
a
Reduce the number of pages to print.
b
Print the document.
Are the pages collated correctly?
Yes
Go to step 2.
Contact your dealer. The problem is
to navigate
Yes
The problem is
solved.
to navigate
The problem is
solved.
The problem is
solved.
117
No
The problem is
solved.
solved.
No
Go to step 2.
Go to step 3.
Contact your dealer.