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SC-T3100x Series
User's Guide
Problem Solver
What to do When a Message is Displayed
If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
The maintenance box is not
recognized.
Cannot start cleaning because
the Maintenance Box is full.
Replace it and try again.
Command Error
Check the printer driver setting.
Recovery Mode
When a Maintenance Call/Printer Error Occurs
Error messages
Maintenance Request
Parts Service Life Ending/End Of Parts
Service Life XXXXXXXX
Printer Error
Printer error. Turn power off and on
again. For details, see your
documentation.
XXXXXX
Problem Solver
Solutions
Reinstall the Maintenance Box. If the message persists after reinstalling it, replace with
a new Maintenance Box (do not reinstall the Maintenance Box that caused the error).
"Replacing Maintenance Box" on page 134
U
The Maintenance Box does not have enough capacity to store ink discharged in print
head cleaning, and therefore cannot perform cleaning. To perform cleaning, replace
the Maintenance Box with a new one. The removed Maintenance Box may be
reinstalled after cleaning is completed.
"Replacing Maintenance Box" on page 134
U
Touch Cancel to stop printing. Confirm that the printer driver you are using supports
this printer.
The firmware update failed, so the printer has started in recovery mode. Use the
procedure below to update the firmware again.
(1) Connect a computer and the printer using a USB cable.
(Updates during recovery mode cannot use a network connection.)
(2) Download the latest firmware from the Epson website, and start the update. Refer
to the firmware download page for update methods.
Solutions
A part used in the printer is nearing the end of its service life.
Contact your dealer or Epson Support and tell them the maintenance request
code.
You cannot clear a maintenance error until the part is replaced. A service call
occurs if you continue to use the printer.
Turn off the printer, disconnect the power cable from the outlet and from the
AC inlet on the printer, and then reconnect. Turn on the printer again multiple
times.
If the same call for service is displayed on the LCD panel, contact your dealer or
Epson Support for assistance. Tell them the call for service code is "XXXXXX".
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