HP DL360 Reference And Troubleshooting Manual page 150

150 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Current patch level
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
SCO Operating Systems
Collect the following information:
Installed system software versions (TCP/IP, VP/Ix)
Process status at time of failure, if possible
Printouts or electronic copies (to e-mail to a support technician) of:
If HP drivers are installed:
If management agents are installed, version number of the agents
System dumps, if they can be obtained (in case of panics)
SYS:SYSTEM\SURVEY.TXT
Output of /etc/hwconfig command
Output of /usr/bin/swconfig command
Output of /etc/ifconfig command
/etc/conf/cf.d/sdevice
/etc/inittab
/etc/conf/cf.d/stune
/etc/conf/cf.d/config.h
/etc/conf/cf.d/sdevice
/var/adm/messages (if PANIC messages are displayed)
Version of the EFS used
List of drivers from the EFS