HP DL360 Reference And Troubleshooting Manual page 147

Operating System Information You Need
Depending on the problem, you may be asked for certain pieces of information.
Be prepared to access the information listed in the following sections, based on
operating system used.
Microsoft® Operating Systems
Collect the following information:
Whether the operating system was factory installed
Operating system version number
A current copy of the following files:
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
Boot.ini
Memory.dmp
Event logs
Dr. Watson log (drwtsn32.log) if a user mode application, such as the
Insight Agents, is having a problem
IRQ and I/O address information in text format
An updated Emergency Repair Diskette
If HP drivers are installed:
Version of the PSP used
List of drivers from the PSP
The drive subsystem and file system information:
Number and size of partitions and logical drives
File system on each logical drive
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
A list of each third-party hardware component installed, with the firmware
revision
Troubleshooting 147