General Troubleshooting Steps - HP ZBook Fury 17 G7 Maintenance And Service Manual

General troubleshooting steps

This section helps you become familiar with troubleshooting methodology and efficiently resolve problems.
Proceed through the steps in the following table until the issue is resolved, and then move on to the next step
that is relevant to the issue. For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool
in step 6, you can then move on to step 10 to reseat the memory into its memory slot.
NOTE: You can ignore troubleshooting steps that do not apply to your issue.
Table 7-2 Troubleshooting methodology and general troubleshooting steps
Identify issue
1. Understand the issue
on page 103
2. Examine the environment
on page 106
3. Perform a visual inspection
of hardware on page 106
4. Update BIOS and drivers
on page 107
ENWW
Analyze issue
5. Remove or uninstall recently
added hardware, software
on page 108
6. HP Hardware Diagnostics and
Tools on page 109
7. Status lights, blinking light
codes, troubleshooting lights, and
POST error messages on page 112
Resolve issue
8. Hard reset on page 115
9. Soft reset (Default Settings) on page 116
10. Reseat cables and connections
on page 116
11. Test with minimum configuration
on page 118
12. Test with verified working configuration
(hardware or operating system)
on page 119
13. Replace the system board on page 119
General troubleshooting steps 101
Verify solution
Verify solution
on page 120