HP Pavilion 17 Series Maintenance And Service Manual
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HP Pavilion 17 Series Maintenance And Service Manual

HP Pavilion 17 Series Maintenance And Service Manual

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HP Pavilion Notebook 17
Models 17-g000 – 17-g099
AMD Models
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 17 Series

  • Page 1 HP Pavilion Notebook 17 Models 17-g000 – 17-g099 AMD Models Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to http://www.microsoft.com for details. change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Right side ................................8 Left side ................................. 9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons and speakers ........................12 Bottom ................................. 13 Labels ...................................
  • Page 6 TouchPad ............................55 Display assembly, non-touch ......................57 Display assembly, touch ........................62 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................69 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............69 8 Specifications ............................. 71 Computer specifications ............................
  • Page 7 10 Power cord set requirements ........................81 Requirements for all countries ........................... 81 Requirements for specific countries and regions ....................82 11 Recycling ..............................85 Index ................................87...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion Notebook 17 Processors AMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W A4-6210 (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W...
  • Page 10 DVD+/-RW Double-Layer SuperMulti Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Dual speakers Enable HP Noise Cancellation HD audio B&O Play...
  • Page 11 Category Description External HP Multi-Format Digital Media Card Reader media card Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 on left side, one on right side)
  • Page 12 Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer.
  • Page 14 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.
  • Page 15 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.

  • Page 16: Right Side

    ● Drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.

  • Page 17: Left Side

    NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 18: Top

    Component Description Optical drive eject button Releases the disc tray. Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model.

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 22: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Item Component Spare part number Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents on page Antiglare HD+ touch screen 809300-001...
  • Page 25 Item Component Spare part number Touchpad bracket (inlcuded with Touchpad) Touchpad rear bracket (inlcuded with Touchpad) Battery connector cable (includes the optical drive connector cable) 810928-001 Speakers (includes left and right speakers and cable) 809316-001 System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard...
  • Page 26 Item Component Spare part number (14) Power connector cable 809295-001 (15) Heat sink assembly (includes replacement thermal materials): For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001 For use in models with discrete graphics 809105-001 For use in models with UMA graphics AMD Radeon R5 806759-001 For use in models with UMA AMD Radeon R6 graphics 809104-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes screw covers) 809291-001 Touch screen sensor touch screen sensor is spared with the display panel Webcam/microphone moduletouch screen 810961-001 Webcam/microphone module touch screen and non-touch screen 806758-001 Display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) Antiglare HD+ touch screen 809300-001 Antiglare FHD+ touch screen...

  • Page 28: Miscellaneous Parts

    HP Smart AC adapter: AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) Chapter 3 Illustrated parts catalog...
  • Page 29 Component Spare part number Power cord (3-pin, black, 1.0-m): For use in Denmark 755530-081 For use in Europe, the Middle East, and Africa 755530-021 For use in North America 755530-001 For use in Switzerland 755530-111 For use in the United Kingdom and Singapore 755530-031 Rubber Kit (includes front and rear feet) 809314-001...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001 For use in violet purple models 809309-001 For use in sunset red models...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 34 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Optical Drive

    Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001...
  • Page 37 Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 809312-001 Rubber screw covers 809314-001 Bottom cover For use in violet purple models 809290-001 For use in sunset red models 809286-001 For use in blizzard white models 809287-001 For use in cobalt blue models 809288-001 For use in natural silver models 809285-001...
  • Page 41 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 42 Remove the two screw covers (1) from near the battery bay. Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2). Remove the two Phillips PM2.0×2.0 flat screws from the optical drive bay (3). Remove the seventeen Phillips PM screws that secure the top cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Remove Display

    Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay. Reverse this procedure to install the bottom cover. Remove Display NOTE: The display panel can be removed once the bottom cover is removed.

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 778186-005...

  • Page 45: Wlan Module

    Lift the hard drive from the computer (2). Disconnect the hard drive connector and cable (1) from the hard drive. To disassemble the hard drive, pull the brackets away from each side of the hard drive (1). To disassemble the hard drive, pull the brackets away from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive.
  • Page 46 Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 51: Heat Sink Assembly

    Remove the fan from the computer (3). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number For use in models with UMA graphics AMD Radeon R5 806759-001 For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001...
  • Page 52 Remove the battery (see Battery on page 27). Remove the optical drive (see Optical drive on page 28). Remove the bottom cover (see Bottom cover on page 32). To remove the heat sink assembly: Position the computer upright and open it.. If you have a model with discrete graphics, In the order indicated, remove the six Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
  • Page 53 Remove the heat sink (2) from the system board. ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Component replacement procedures...
  • Page 54 Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector (included in the power connector kit) 810928-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard ●...
  • Page 57 Position the computer upright, and then disconnect the following cables from the system board: (1): Clickpad cable (2): Touchpad cable (3): Hard drive cable (4): Optical drive cable (5): Keyboard cable (6): Power connector cable (7): Display cable (8): Speaker cable (9): Power button board Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
  • Page 58 Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). Disconnect the USB board cable from the connector under the system board. See USB board on page 51 for cable removal instructions.

  • Page 59: Usb Board

    USB board Description Spare part number USB board (includes cable) 809927-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809316-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 809310-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Power Connector

    Power connector Description Spare part number Power connector cable 809295-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Touchpad

    TouchPad Description Spare part number TouchPad (includes bracket) 811552-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 64 Lift the bottom of Touchpad and rear bracket up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Display Assembly, Non-Touch

    Display assembly, non-touch Component Spare part number Display bezel (includes screw covers) 809291-001 Webcam/microphone module non-touch screen 806758-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) WLED Brightview HD+ non-touch screen 809313-001 WLED Antiglare FHD non-touch screen 809347-001 Display cable HD non-touch screen (includes screw covers) 809292-001...
  • Page 66 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: Pry up on each side of the display to disengage the cover and remove the display cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 68 Position the display assembly with the top edge toward you. Remove the two Phillips PM2.0×3.0 screws that secure the display panel to the top of the bezel (1). Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the base of the bezel (2).
  • Page 69 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the back of the display, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 809271-001. NOTE: Number of antennas and transceivers may vary.

  • Page 70: Display Assembly, Touch

    Display assembly, touch Component Spare part number Display bezel (includes screw covers) 809291-001 Touch screen connector board spared with the display panel Webcam/microphone module touch screen 810961-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) Antiglare HD+ touch screen 809300-001 Antiglare FHD+ touch screen...
  • Page 71 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display cover: Pry up on each side of the display to disengage the cover and remove the back cover. Component replacement procedures...
  • Page 72 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 73 Lift the top of the panel (2). To remove the display hinges: Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display. Remove the display hinges (2).
  • Page 74 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 811201-001. NOTE: Number of antennas and transceivers may vary.
  • Page 75 Remove the touch screen sensor Place the panel bezel face down. Release the sensor clips (1) and remove the sensor (2). Component replacement procedures...
  • Page 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 78 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 79: Specifications

    Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight 2.499 kg 5.51 lb Touch 2.299 kg 5.07 lb Non-touch Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 80: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1600x900 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 81: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 82: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 83: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 85: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 86: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
  • Page 88 Chapter 9 Backing up, restoring, and recovering in Windows 8.1...

  • Page 89: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 90: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 91 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 92 Chapter 10 Power cord set requirements...

  • Page 93: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 94 Chapter 11 Recycling...

  • Page 95: Index

    DVD±RW SuperMulti DL Drive illustrated 20, 57, 62 specifications 74 removing 60, 64, 65 cables, service considerations 23 HP PC Hardware Diagnostics (UEFI) caps lock light, identifying 11 electrostatic discharge 24 downloading 69 chipset, product description 1 equipment guidelines 26...
  • Page 96 77 illustrated 22 removing 54 USB flash drive 78 precautions 24 power connector, identifying 9 using HP Recovery media 76 memory card reader, identifying 9 power cord memory card, identifying 9 requirements for all countries memory module illustrated 17...
  • Page 97 WLAN device 14 creating 75 creating 76 WLAN label 14 creating using HP Recovery system restore point, creating 75 WLAN module Manager 76 illustrated 17 recovery partition removing 37 tools required 23 removing 79 workstation guidelines 25...
  • Page 98 Index...

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