HP 17g Maintenance And Service Manual
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HP 17g Maintenance And Service Manual

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Summary of Contents for HP 17g

  • Page 1 HP 17 Laptop PC HP 17g Laptop PC HP 17q Laptop PC Maintenance and Service Guide...
  • Page 2 Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions or Intel Corporation in the U.S. and other Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................7 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Button ..............................12 Special keys ............................
  • Page 6 Recovering using HP Recovery Manager ................... 87 What you need to know before you get started ............. 87 Using the HP Recovery partition (select products only) ..........88 Using HP Recovery media to recover ................88 Changing the computer boot order ................89...
  • Page 7 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............92 10 Specifications ............................93 Computer specifications ............................93 43.9-cm (17.3-in) display specifications ......................94 Hard drive specifications ............................. 94 M.2 solid-state drive specifications ........................
  • Page 8 viii...

  • Page 9: Product Description

    Product name HP 17 Laptop PC √ √ √ √ Model numbers: 17-bs000 – 17-bs099 √ √ √ √ HP 17g Laptop PC √ √ √ √ Model numbers: 17-br000 – 17-br099 √ √ √ √ HP 17q Laptop PC √...
  • Page 10 Category Description Discrete Discrete Discrete R17M- R17M- R17M- M1-30 2GB M1-70 2GB M1-70 4GB Graphics Internal graphics √ Intel UHD Graphics 620 √ Intel HD Graphics 620 √ √ √ √ Intel HD Graphics 520 √ √ Intel HD Graphics 505 √...
  • Page 11 Supports zero power optical drive √ √ √ √ Supports M-disc √ √ √ √ Camera and HP TrueVision HD √ √ √ √ microphone HD camera (fixed, no tilt with activity LED, USB 2.0, BSI √ √ √ √...
  • Page 12 + BT 4.2 Combo (non-vPro) ● Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi √ √ √ √ + BT 4.2 Combo Adapter (non-vPro) External media HP Multi-Format Digital Media Card Reader √ √ √ √ card Support SD/SDHC/SDXC √ √...
  • Page 13 Category Description Discrete Discrete Discrete R17M- R17M- R17M- M1-30 2GB M1-70 2GB M1-70 4GB Power Battery (cylindrical) √ √ √ √ requirements 4-cell, 41-Whr, li-ion battery √ √ √ √ 3-cell, 31-Whr, li-ion battery √ AC adapters: √ 45 W √...
  • Page 14 Chapter 1 Product description...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 16: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display...

  • Page 18: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area...

  • Page 20: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Bottom

    Bottom Component Description Speakers Produce sound. Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Chapter 2 Getting to know your computer...

  • Page 23: Labels

    Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model name Product number Labels...
  • Page 24 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Item Component Spare part number Display assembly [43.9-cm 17.3-in] NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard (includes TouchPad mylar; does not include TouchPad board or TouchPad click board) NOTE: For a detailed list of keyboard country codes, see...
  • Page 27 Item Component Spare part number ● Intel Core i5-8250U processor and 2 GB of dedicated video memory 939591-xxx Intel Core i5-7200U processor and 2 GB of dedicated video memory (M1-70) 925616-xxx ● ● Intel Core i5-7200U processor and 2 GB of dedicated video memory (M1-30) 925617-xxx Intel Core i3-6006U processor and 2 GB of dedicated video memory 925620-xxx...
  • Page 28 Item Component Spare part number ● 256 GB 760615-044 ● 128 GB 759848-025 (14) Memory module (PC3L, 12800, 1600-MHz) PC3L-1600 For use in models with Intel Pentium and Celeron processors 8-GB 693374-005 ● ● 4 GB 691740-005 PC4-2400 For use in models with Intel Core processors ●...
  • Page 29 Item Component Spare part number Silk gold 926494-001 Smoke gray 926495-001 Marine blue 926496-001 Amethyst purple 926497-001 Pale mint 926498-001 Champagne rose 926499-001 Jet black 926500-001 Snow white 926501-001 Empress red 926502-001 Rose gold 926503-001 (26) Rubber Kit (includes front and rear feet) Pike silver 926547-001 Silk gold...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 926504-001 Webcam/microphone module 919471-003 919472-003 Touch control board (includes tape and EMI foil) 926532-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]) FHD, anti glare, non-touch 798926-011 HD, Touch On Panel (TOP) 851049-003 HD+, BrightView, non-touch 851051-005...
  • Page 31 Item Component Spare part number Left, jet black 926533-001 Right, jet black 926534-001 Left, snow white 926535-001 Right, snow white 926536-001 Left, pike silver 926537-001 Right, pike silver 926538-001 Left, rose gold 926542-001 Right, rose gold 926543-001 Left, champagne rose 926544-001 Right, champagne rose 926545-001...

  • Page 32: Miscellaneous Parts

    933300-001 ● Rose gold 933301-001 Silk gold L00662-001 ● Miscellaneous parts Component Spare part number HP Smart AC adapter 45-W 741553-850 65-W 710412-001 65-W EM 913691-850 90-W 710413-001 Power cord (3-pin, black, 1.0-m) for use in: For use in Australia...

  • Page 33: Mass Storage Devices

    Component Spare part number Pike silver 926547-001 Silk gold 926548-001 Smoke gray 926549-001 Marine blue 926550-001 Amethyst purple 926551-001 Champagne rose 926552-001 Jet black 926553-001 Snow white 926554-001 Empress red 926555-001 Rose gold 926556-001 Pale mint 926557-001 Screw Kit 926725-001 HDMI to VGA adapter 701943-001 Mass storage devices...
  • Page 34 Item Component Spare part number DVD+/-RW Double-Layer SuperMulti Drive 920417-009 Optical drive bezel Pike silver 926505-001 Silk gold 926506-001 Smoke gray 926507-001 Marine blue 926508-001 Amethyst purple 926509-001 Pale mint 926510-001 Champagne rose 926511-001 Jet black 926512-001 Snow white 926513-001 Empress red 926514-001 Rose gold...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 To replace the battery, align the battery so it is parallel to the rear of the computer, and then push the battery into the battery bay until it snaps into place (1). Slide the battery lock latch (2) to lock the battery. Component replacement procedures...

  • Page 42: Optical Drive

    Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-009 Optical drive bracket 926526-001 Optical drive bezel Pike silver 926505-001 Silk gold 926506-001 Smoke gray 926507-001 Marine blue 926508-001 Amethyst purple 926509-001 Pale mint 926510-001 Champagne rose 926511-001 Jet black 926512-001 Snow white...
  • Page 43 Remove the optical drive (2) by sliding it out of the optical drive bay. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).
  • Page 44 If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 46 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 47 Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel.
  • Page 48 Remove the display panel from the computer. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in models of the following colors: Pike silver 926493-001 Silk gold 926494-001 Smoke gray 926495-001 Marine blue 926496-001 Amethyst purple 926497-001 Pale mint 926498-001 Champagne rose 926499-001 Jet black 926500-001 Snow white 926501-001 Empress red...
  • Page 50 Remove the two Phillips PM PM2.5×14.0 screws (3) that secure the bottom cover to the computer. Start at the front of the computer and pry to separate the bottom cover from the computer (1). Work your way around prying to disengage the bottom cover from the computer (2), and then remove the cover (3).

  • Page 51: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description Spare part number 2-TB, 5400-rpm, 2.5 inch 912487-855 1-TB, 5400-rpm, 2.5 inch 676423-855 500-GB, 5400-rpm, 2.5 inch 683839-855 Hard drive holder 905974-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 52 Lift the hard drive up, and then pull it away from the connector and remove it from the computer. To disassemble the hard drive, pull the sides of the cover up and away from the hard drive (1), and then remove the cover from the hard drive (2).

  • Page 53: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 793840-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855 Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855...
  • Page 54 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 55: Rtc Battery

    RTC battery Description Spare part number RTC battery 926546-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Memory Module

    Memory module Description Spare part number Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors 8-GB 693374-005 4-GB 691740-005 Memory module (PC4-2400) For use in models with Intel Core processors 8-GB 862398-855 4-GB 862397-855 2-GB 864271-855 Before removing a memory module, follow these steps: Shut down the computer.
  • Page 57 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 58: Solid-State Drive

    Solid-state drive Description Spare part number Value SSD: 256 GB 865902-014 128 GB 827560-045 TLC: 512 GB 763008-016 256 GB 760615-044 128 GB 759848-025 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Solid-State Drive Holder And Board

    Solid-state drive holder and board Description Spare part number Solid-state drive holder 858260-001 Solid-state drive board 856614-001 Before removing the solid-state drive holder and board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Lift the board out of the holder (2). Reverse this procedure to install the solid-state drive holder and board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 926521-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Touchpad Click Board

    TouchPad click board Description Spare part number TouchPad click board 926530-001 TouchPad click board cable 928882-001 NOTE: This cable connects from the TouchPad click board to the system board. TouchPad cable 926518-001 NOTE: This cable connects from the TouchPad board to the TouchPad click board. Before removing the TouchPad click board, follow these steps: Shut down the computer.

  • Page 63: Touchpad Board

    TouchPad board Description Spare part number TouchPad board 926531-001 TouchPad cable 926518-001 NOTE: This cable connects from the TouchPad board to the TouchPad click board. Before removing the TouchPad board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Usb Board

    USB board Description Spare part number USB board 926528-001 USB board cable 926516-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Fan

    Description Spare part number 926724-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink assembly for use in models without a fan and with Intel Pentium N4200 or Intel Celeron N3350 936457-001 processors and UMA graphics Heat sink assembly for use in models with Intel Pentium or Celeron processors and discrete graphics 926525-001 Heat sink assembly for use in models with Intel Core processors and discrete graphics...
  • Page 68 Remove the heat sink (2) from the system board. If you have a model with UMA graphics and fan: In the order indicated on the heat sink, loosen the four Phillips screws (1) that secure the heat sink to the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Remove the heat sink (2) from the system board. If you have a model with UMA graphics and no fan: In the order indicated on the heat sink, loosen the four Phillips screws (1) that secure the heat sink to the system board. Remove the heat sink (2) from the system board.
  • Page 70 Discrete graphics: Thermal paste is used on the heat sink (1) (3) and associated system board ● components (2) (4). ● UMA graphics on models with fan: Thermal paste is used on the heat sink (1) and associated system board component (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 ● UMA graphics on models without fan: Thermal paste is used on the heat sink (1) and associated system board component (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 72: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating system xxxxxx-601: Windows 10 For use in models with discrete graphics: Intel Core i7-7500U processor and 4 GB of dedicated video memory 925618-xxx...
  • Page 73 Remove the bottom cover (see Bottom cover on page 41). Remove the fan (see Fan on page 58). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: WLAN module (see WLAN module on page ●...
  • Page 74 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Display Assembly

    Display assembly Description Spare part number Raw display panel (43.9-cm [17.3-in]; includes screw covers) FHD, anti glare, non-touch 798926-011 HD, Touch On Panel (TOP) 851049-003 HD+, BrightView, non-touch 851051-005 HD+, anti glare, non-touch 910136-003 Display bezel 926504-001 Display cable Non-touch displays 926519-001 Touch displays 926520-001...
  • Page 76 Description Spare part number Rose gold 933301-001 Silk gold L00662-001 Hinges (left and right) 926527-001 Hinge covers Left, jet black 926533-001 Right, jet black 926534-001 Left, snow white 926535-001 Right, snow white 926536-001 Left, pike silver 926537-001 Right, pike silver 926538-001 Left, rose gold 926542-001...
  • Page 77 Disconnect the power connector cable (3) and display cable (4) from the system board . Remove the two Phillips PM2.5×5.0 screws (1) that secure each hinge to the computer. Remove the two Phillips broadhead PM2.0×2.0 screws (2) that secure each hinge to the computer. Component replacement procedures...
  • Page 78 Remove the display cable routing guide from the display enclosure. Open the display to rotate the hinges upward to an angle (1). Separate the display assembly from the computer (2). If it is necessary to replace any of the display assembly subcomponents: Flex the inside of the top edge (1), left (2) and right sides (3), and the inside of the bottom edge (4) of the display bezel until the bezel disengages from the display enclosure.
  • Page 79 Remove the display bezel (5). NOTE: In this procedure the display will not be connected to the computer as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display (1). Component replacement procedures...
  • Page 80 Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure. NOTE: In this procedure the display will not be connected to the computer as shown in the following image.
  • Page 81 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (2), and then disconnect the cable (3). Remove the display panel from the computer. NOTE: In this procedure the display will not be connected to the computer as shown in the following image.
  • Page 82 Disconnect the two cables from the board (2)(3). Remove the touch control board from the display assembly. To remove the display hinge covers: Remove the Phillips PM2.0×5.0 screw (1) that secures each hinge cover to the display enclosure. Slide the right hinge cover toward the right and the left hinge cover toward the left (2) to remove them from the display.
  • Page 83 For installation, note the routing of the display cable through the left hinge cover (3) and display cable through the right hinge cover (4). To remove the display hinges: Remove the Phillips PM2.0×3.0 screw (1) from the top of each hinge and three Phillips PM2.5×4.0 screws (2) from the bottom of each hinge.
  • Page 84 Remove the display hinges from the panel (3). To remove the wireless antennas and cables, peel the antennas of the display enclosure (1), release the wireless antenna cables from the clips (2) built into the side of the display enclosure, and then remove the antennas and cables.
  • Page 85 To remove the display/webcam cable, lift the cable (1) from the clips built into the display panel (2), and then remove the cable from the display. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
  • Page 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Power Button Board

    Power button board Description Spare part number Power button board 926529-001 Power button board cable 926517-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 88: Power Connector

    Power connector Description Spare part number Power connector cable 810326-010 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 89: Top Cover/Keyboard

    Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad mylar. Kits do not include TouchPad board or TouchPad click board.
  • Page 90 The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable. The top cover/keyboard spare part remains after all other spare parts have been removed. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 92: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 93: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 94: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 95: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 96: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 97: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 98 Chapter 8 Backing up, restoring, and recovering...

  • Page 99: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 100: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 101: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 278 mm 10.95 in Width 415 mm 16.34 in Height (rear) 24.6 mm 0.97 in Weight Non-touch, fanless 2442 g 5.38 lb Non-touch, fan 2596 g 5.72 lb Touch, fanless 2571 g 5.67 lb Touch, fan...

  • Page 102: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 4.0 mm 0.236 inch Resolution 1920x1080 (FHD) 1600x900 (HD+) Surface treatment AntiGlare or BrightView Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+) UWVA (FHD) Backlight WLED Graphics adapter Hard drive specifications...

  • Page 103: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)

  • Page 104: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...

  • Page 105: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 106: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 107 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
  • Page 108 100 Chapter 11 Power cord set requirements...

  • Page 109: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 110 102 Chapter 12 Recycling...

  • Page 111: Index

    27 illustrated 23 camera removing 39, 72, 75 identifying 9 electrostatic discharge 28 HP PC Hardware Diagnostics (UEFI) camera light, identifying 9 equipment guidelines 30 using 91 caps lock light, identifying 11 esc key, identifying 13 HP Recovery Manager...
  • Page 112 27 RJ-45 (network) status 8 pointing device 4 recover ports options 87 HDMI 8 recovery M.2 solid-state drive product description 4 discs 86, 88 specifications 95 USB 2.0 7 HP Recovery Manager 87 USB 3.x SuperSpeed 8 104 Index...
  • Page 113 51 spare part number 20 system 87 spare part number 51 USB flash drive 88 speakers vent, identifying 8 using HP Recovery media 86 identifying 14 video, product description 3 recovery media illustrated 20 creating 85 removing 57 creating using HP Recovery...
  • Page 114 106 Index...

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