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Troubleshooting
After a fault happens, inspect and try the corresponding method below.
If the fault still exists after that, contact the authorized service center from which you bought the product.
Fault
The massage wheels stop
during use
(The product beeps and all icons
and buttons on the remote controller
flicker and then go out.)
The product cannot tilt, or the
Leg/Foot massage section
cannot be raised or lowered
(The product beeps, the running light
on the remote controller go out and
the product stops)
The massage wheels
cannot reach the shoulders or
the neck
The left and right massage
wheels have different heights
(intensities)
The product cannot run at all.
● Upper body (the neck to the waist)
massage
● Lower Leg/Foot massage
Neither the massage
wheels nor the foot massage
section provides a warm
feeling
The product cannot cool down
even if the Dual-temperature
function is disabled
The heater does not heat even if
the
function is enabled
The power supply cannot be
connected even if
is
pressed again after the massage
The product is damaged
The power line or the power
plug has abnormal heating
Cause and elimination method
For safety, the massage wheels will possibly stop upon a
too larger external force during use.
If all marks and buttons on the remote controller begin to flicker, it
▶
suggests an extreme abnormality. In this case, turn off the power switch
and turn it on about 10 seconds later.
If the massage wheels stop again, adjust your sitting posture and do not
lean on the backrest completely. (Users, particularly those heavier than
100 k g , should follow relevant precautions.)
For safety, the product will stop upon an obstruction or a
too large force.
▶
If all contents and buttons are flickering and the backrest or the Leg/Foot
massage section has stopped, turn off the power supply and turn it on
about 10 seconds later and then operate the product.
If the head is not in contact with the headrest, or the back is not in contact
▶
with the backrest, the shoulder position in body type detection will possibly be
lower than the actual position. Sit in the deepest position of the product, lean
your head on the headrest and operate from the beginning again.
▶
It is not a fault but a normal phenomenon because the product is provided
with a massage core allowing alternate beats of the massage wheels.
The power line is disconnected.
●
▶
The power switch is not turned on.
●
No program is selected after
●
pressed.
The
button is set to be OFF.
●
"Foot Warm" Only fabrics in the tiptoe positions are warm. The warm
●
▶
feeling depends on factors such as body type, massage method,
clothes and room temperature. When the foot massage section is being
raised, the warm transfer part is in close contact with the soles to make
you feel warm. You may cover your knees with a blanket to get warmer.
Due to the heater structure, the product will still feel warm shortly after
●
▶
heating because of the residual heat.
If a single part is continually massaged even after the
●
function is disabled, you will feel increasingly warmer.
▶
If neither upper body massage nor Lower-Leg/Foot massage is enabled,
the
function will not work separately.
The program will terminate about 5 seconds after the massage has
▶
●
ended. Press
stopped.
▶
To avoid accidents, contact an authorized service center.
▶
on the remote controller is
at least 5 seconds after all the movements have
（EN23)
（EN35)
（EN21)
（EN32)
EN37
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