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1. Introduction
TASKE Contact is a call management software application that offers real-time call monitoring
and historical call reporting for contact centers. TASKE Contact utilizes the Computer
Telephony Integration (CTI) event reports from Avaya Communication Manager for call
monitoring and reporting, and provides forecasting for effective contact center management.
The integration with Avaya Communication Manager is achieved through the Avaya Application
Enablement Services (AES) Telephony Services Application Programming Interface (TSAPI)
service, as illustrated in Figure 1.
Figure 1: TASKE Contact with Avaya Communication Manager using Avaya AES
SVS; Reviewed:
SPOC 6/18/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
2 of 39
AES41-Taske
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