Transferring Calls; How Do I Transfer A Call If I Want To Talk To The Recipient Before I Send The Caller Through (Consultative Transfer) - Polycom VVX 300 Series Technical Training Participant’s Manual

Transferring Calls

How do I transfer a call if I want to talk to the recipient before I send
the caller through (Consultative transfer)?
Sometimes, you want to talk to the transfer recipient before sending the caller
through. For example, you may want to let the recipient know who the caller is,
give the recipient some background information, check and see if the recipient is
available to take the call, etc.
In these cases, you use a Consultative transfer.
1. Press Transfer button.
2. Dial the recipient.
When you press Transfer, the original caller is automatically placed on
hold. You do not have to manually place the caller in hold.
3. After you have spoken with the recipient and are ready to complete the
transfer, press the Transfer button again.
End User Training Participant Guide
Polycom VVX 300 and 400 Series Phones
9
Notes