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Polycom VVX 300 Series Technical Training Participant’s Manual

Ena smartvoice
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Summary of Contents for Polycom VVX 300 Series

  • Page 2: Table Of Contents

    What is a feature package and how does it affect how my phone works? ..........2 Overview to your Polycom VVX 300 or 400 Series Phone ................3 What’s the difference between how I use a Polycom VVX 500 series phones and the Polycom VVX 600 series phones? ............................3 What is the basic layout of my phone?.....................
  • Page 3 End User Training Participant Guide Polycom VVX 300 and 400 Series Phones How do I check my voicemail from my phone? ..................13 I have my personal extension and another line on my phone (e.g., Main line). How do I check voicemail? ...............................

  • Page 4: Overview To Your Ena Smartvoice System

    In this training, we will cover the most common ways to do things In many cases, there is more than one way to accomplish a task on your Polycom VVX phones. For example, to place a call using the speakerphone, you can press Dial, or press the Speaker button, or press a Line key.

  • Page 5: What Is A Feature Package And How Does It Affect How My Phone Works

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes What is a feature package and how does it affect how my phone works? Each phone extension is assigned a feature package as specified by your system administrator.

  • Page 6: Overview To Your Polycom Vvx 300 Or 400 Series Phone

    What’s the difference between how I use a Polycom VVX 300 series phones and the Polycom VVX 400 series phones? The Polycom VVX 300 series phones and the Polycom VVX 400 series phones work exactly the same way. While the 300 series phones have a black and white screen with three keys on each side and the 400 series phones have a color screen with six keys on each side, the key sequences for performing each task (e.g., transferring calls) are...

  • Page 7: How Do I Navigate Onscreen Lists And Menus

    You select a soft key by pressing the physical button directly underneath it. One of the most helpful tips to using your Polycom VVX 300 or 400 series phone is to watch the soft keys. The system is very good about providing you with a soft key...

  • Page 8: What Is My Extension

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes What is my extension? Your personal extension shows next to the top two keys on the left side of the screen. Why do I have two keys for my extension? Having two keys makes it much easier to answer a second incoming call or place a caller on hold and make a second outbound call.

  • Page 9: Making Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Making Calls Notes: You do not have to dial 9 or any other prefix to make an outbound call. You can dial any other ENA SmartVoice phone in your system using just the phone’s 4 or 5 digit extension.

  • Page 10: Answering Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Answering Calls How do I answer a call using the speakerphone? Press Answer or press the Line Key that is flashing green. If I am on a call, how do I answer a second call? Press Answer or the Line Key that is flashing green.

  • Page 11: Holding Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Holding Calls How do I place a caller on hold? When you are on an active call, you see a Hold soft key. You may press it or press the physical Hold button on the lower left side of the phone as shown below.

  • Page 12: Transferring Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Transferring Calls How do I transfer a call if I want to talk to the recipient before I send the caller through (Consultative transfer)? Sometimes, you want to talk to the transfer recipient before sending the caller through.

  • Page 13: How Do I Cancel The Transfer If The Recipient Doesn't Want To Or Can't Take A Call

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones How do I cancel the transfer if the recipient doesn’t want to or can’t take a call? Press the Cancel soft key at any point prior to completing a transfer to return to the original call.

  • Page 14: How Do I Transfer A Call If I Don't Need To Talk To The Recipient Before I Send The Caller Through (Blind Transfer)

    2. Dial the recipient’s extension or number. 3. Press Enter. If you are using a VVX 300 series phone that does not show a BlindXfer soft key, please refer to the VVX 300 User Guide at Help.ENA.com instructions for completing a blind transfer using the Transfer button.

  • Page 15: How Do I Transfer A Caller Directly To Someone's Voicemail

    2. Dial the recipient’s extension or number. 3. Press Enter. If you are using a VVX 300 series phone that does not show a VMxfer soft key, please refer to the VVX 300 User Guide at Help.ENA.com instructions for completing a blind transfer using the Transfer button.

  • Page 16: Voicemail

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Voicemail Notes How do I set up my voicemail? The first time you access the Message Center on your phone, the system will walk you through your voicemail setup. To access the Message Center: 1.

  • Page 17: I Have My Personal Extension And Another Line On My Phone (E.g., Main Line). How Do I Check Voicemail

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes I have my personal extension and another line on my phone (e.g., Main line). How do I check voicemail? If you have more than one line on your phone: 1.

  • Page 18: How Do I Check My Voicemail From Another Ena Smartvoice Phone

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes How do I check my voicemail from another ENA SmartVoice phone? 1. Press the Messages button or icon of the phone you are using. 2. When you hear the voicemail greeting, press the star key (*).

  • Page 19: What Are The Voicemail Menu Options

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes What are the voicemail menu options? Depending on the feature package assigned to the extension, sub-menus may vary slightly from the above chart.

  • Page 20: Recent Calls List

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Recent Calls List How do I use my phone’s Recent Calls lists? When your phone is in the Lines view (where you see your extension number next to keys), the arrows on your phone’s navigation dial are shortcuts to your recent calls lists.

  • Page 21: Conference Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Conference Calls How do I make a 3-party Conference Call? When you are on a call with one party: 1. Press More. 2. Press Confrnc. 3. Dial the third party.

  • Page 22: If I'm Already On Two Calls, How Do I Join Them Into A Conference Call

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes If I’m already on two calls, how do I join them into a conference call? When you are on one active call and have another caller on hold, or you have two callers on hold: 1.

  • Page 23: How Do I Pick Up A Parked Call

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes How do I pick up a parked call? When a person lets you know there is a call parked for you, he or she will also need to tell you the orbit number on which it is parked. Once you know the orbit number, you may go to any ENA SmartVoice phone in your building and dial *99 followed by the orbit number to pick up the call.

  • Page 24: Recording Calls

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Recording Calls Notes How do I record a call? 1. Insert a USB flash drive into the port on the back of your VVX 500 or 600 series phone.

  • Page 25: Paging

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Paging How do I make a zone page that is broadcast through the phone speakers? If your system administrator has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, you see a Paging soft key...

  • Page 26: Forwarding Calls From Your Phone

    End User Training Participant Guide Polycom VVX 300 and 400 Series Phones Notes Forwarding Calls from Your Phone ENA SmartVoice extensions assigned a Pro Feature Package are forwarded using the Reach Me function in the ENA SmartVoice User Portal and not the access (star) codes show below.

This manual is also suitable for:

Vvx 400 series

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