IBM Aptiva Hardware Handbook page 65

Table 7: Troubleshooting: Software problems (Continued)
If the problem is:
When you turn the computer on, the desktop is
not as you left it when you turned the computer
off.
Computer turns off without saving information.
Note: If any of these problems continue after taking the actions listed, check your A Guide to HelpWare and All the Extras folder
for information on obtaining service.
Here's what to do:
1. Make sure another person hasn't used the computer and changed the
desktop.
2. Check that Rapid Resume is enabled.
3. Choose Rapid Resume from the Setup Utility main menu, and make sure
that the APM BIOS Mode option is set correctly for the operating system you
are using:
• OS/2 Warp: "16" or "32 Bit Protected".
• Windows: "32 Bit Protected".
• OS/2 2.1: "16 Bit Protected".
4. If you are working in Windows, check that "POWER.EXE" is in the
CONFIG.SYS file (make sure "REM" does not appear in front of
"POWER.EXE").
If you are working in OS/2 Warp:
1. Check that Rapid Resume is enabled.
2. Check under Selective Install to make sure that support for Advanced Power
Management is still installed on your computer.
If you are working in Windows or OS/2 2.1:
1. Check that Rapid Resume is enabled.
2. Choose Rapid Resume from the Setup Utility main menu, and make sure
that the APM BIOS Mode option is set correctly for the operating system you
are using:
• OS/2 2.1: "16 Bit Protected" or "16 and 32 Bit".
• Windows: "32 Bit Protected".
3. Check that "POWER.EXE" is in the CONFIG.SYS file (make sure "REM" does
not appear in front of "POWER.EXE").
4. EMM386 or an upper memory manager program may not be set up
properly. Rename the CONFIG.SYS file in the Root (C:\) directory (do not
delete it), and use the CONFIG.SYS file in the C:\ DOS directory by copying it
to the Root (C:\) directory. Turn the system unit off, and then turn it on again.
Troubleshooting tables 53