Remove Failed Controller (Duplex) - Fujitsu ETERNUS AB Series Maintaining Hardware

This command does not automatically append a file extension to the saved file. You must specify a file
extension when entering the file name.
e) Select Tools > Verify and Execute.
6. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
7. If the controller is not already offline, take it offline now using either SANtricity System Manager or the
Enterprise Management Window's (EMW) script editor:
• To use SANtricity System Manager:
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the operation.
Note: If you are accessing SANtricity System Manager using the controller you are attempting to take
offline, a SANtricity System Manager Unavailable message is displayed. Select Connect to an alternate
network connection to automatically access SANtricity System Manager using the other controller.
• To use script editor in the EMW:
a. Open the Enterprise Management Window (EMW) in SANtricity System Manager on your local host.
b. Select the storage array.
c. Select Tools > Execute Script.
d. Type one of the following commands in the text box.
For controller A: set controller [a] availability=offline
For controller B: set controller [b] availability=offline
e. Select Tools > Verify and Execute.
The system attempts to take the controller offline.
8. Wait for SANtricity System Manager to update the controller's status to offline.
Attention: Do not begin any other operations until after the status has been updated.
9. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area
displays Yes, indicating that it is safe to remove this component.
What to do next
Go to Remove failed controller

Remove failed controller (duplex)

You remove a controller canister to replace the failed canister with a new one. Perform this task only if your
storage array has two controllers (duplex configuration).
Remove controller canister (duplex)
You remove the failed controller canister so you can replace it with a new one.
Before you begin
• You must use labels to identify each cable that is connected to the controller canister.
• You must have a #1 Phillips screwdriver.
(duplex).
| Controllers |
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