Hearth and Home Technologies IntelliFire App Installation Instructions & User Manual page 36

Troubleshooting (continued)
Symptom
My app crashed and closed out.
Wireless network signal is weak by
the appliance.
Accessories are not showing up on
the app.
Can't add a secondary user.
Users are not receiving emails from
IntelliFire (example: reset password
email).
Thermostat function is not working.
Hearth & Home Technologies • IntelliFire App Installation Instructions & User Guide • 2326-985 • 7/20
Possible Cause
Issue with the app performance
on your device.
To much interference from walls
and/or other appliances
Appliance control module has not
been paired.
The accessory cable has
become unplugged.
Secondary user has not created
an IntelliFire account.
The email is in your junk/spam
mail or your email account
security filters prevent you from
receiving IntelliFire emails.
You do not have a remote or wall
switch to relay the temperature.
Your remote or wall switch was
not paired to your appliance.
Your remote or wall switch
batteries are dead and cannot
relay the temperature.
Corrective Action
Confirm you are on the latest software level of the app,
if not, update. If this doesn't resolve the issue, delete the
app and re-download from the App Store or Google Play
Store.
Move the wireless router closer to the appliance.
Install a wireless extender that works with the current
router. This will typically require the setup of a new location
for all appliances using this network.
Contact your dealer.
Secondary user needs to download the app and create an
account.
Check your junk/ spam mail. If it's in there, move the email
to your main inbox. If it is not there, contact your internet
provider or create an email account on another platform
(example: gmail.com).
Contact your dealer to purchase a remote or wall switch.
Contact your dealer to pair your remote or wall switch.
Replace your remote or wall switch batteries.
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