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13. Troubleshooting
NOTE: Weak Wi-Fi signal strength at the appliance may cause the IntelliFire app to lag in response to commands.
If you have access to see the Wi-Fi module and control module in your appliance, the Wi-Fi module will illuminate light
sequences that may be helpful during troubleshooting. See Figure 1 in Section 10 for locating your module.
Message on the App Screen
"An unknown error occurred."
"Appliance Safely Disabled: Your appliance has been disabled.
Please contact your dealer and report this issue."
"Are you sure all flammable material is removed from in front of the
appliance? If so, press OK below. If not, press Cancel."
"Are you sure you want to connect to a network with no password?"
"Connected to appliance Wi-Fi network. Appliance Serial: " + serial.
"Error: There was an error communicating with the appliance.
Verify you are connected to the appliance's Wi-Fi network and try
again".
"Fan Error. Your appliance has detected that an accessory is not
functional. Please contact your dealer and report this issue."
"Fan will turn on within 3 minutes. Your appliance has a built-in
delay that prevents the fan from operating within the first 3 minutes
of turning on the appliance. This allows the air to be heated prior to
circulation".
"IFTAPI.net, requires a client certification".
"Invalid email address."
"Invalid location name"
"Invalid password - passwords must be at least 8 characters long
and include at least one uppercase letter, lowercase letter, and
number."
"Invalid password. Please make sure New Password and Confirm
Password match."
"Maintenance: Your appliance is due for routine maintenance
check. Please contact your dealer to ensure your appliance is
operating at peak performance."
"Missing appliance name."
"Password fields must match."
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Hearth & Home Technologies • IntelliFire App Installation Instructions & User Guide • 2326-985 • 7/20
Corrective Action
The app ran into an unknown error. Check your home wi-fi
network connection. Close the app and retry. If this continues to
fail, follow the reset configuration steps.
During operation the pilot lost rectification, the appliance has
shut down. Contact dealer for service.
This is to ensure all material is removed from in front of your
appliance. Pressing 'OK' will start the appliance. If you press
'Cancel' the appliance will not turn on.
Wi-Fi Network has no password. Typically seen in commercial
applications where a firewall system is in place.
Informational
Reset the configuration by one of two options:
If you did not select a network yet and received this error, press
Okay and the list of available network should populate.
If you entered an incorrect network password, you will need to
follow one of the two reset configuration options:
Option 1: Cycle power OFF and back ON to the appliance by
accessing the reset switch (if equipped) or its circuit breaker.
After the power cycle, wait five minutes, then check to verify
that the IntelliFire_xxxxxxx system is available in the Wi-Fi set-
tings on your mobile device. Exit the app, and start the setup
process from Page 3, step 1.
Option 2: (Recommend that this is performed by a hearth pro-
fessional) Press and hold the pilot button on the IFT-ECM for
10 seconds until you hear a long beep. See Figure 1 in Section
10. Option 2 requires partial disassembly of the appliance. Af-
ter resetting the configuration, exit the app, and start the setup
process from Page 3, step 1.
Fans are not operating correctly. Contact dealer for service.
Informational
The user should push on the authorization number.
Verify email address is valid.
Location name must be filled out (minimum of 3 characters).
Follow password rules.
Re-enter passwords so they match.
A 300- hour maintenance reminder. Contact dealer for service.
Appliance name must be filled out (with a minimum of three
characters).
Passwords did not match. Re-enter matching passwords.
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