VTech IA5864 User Manual page 38

Troubleshooting
Problem
I get noise, static,
or weak signal even
when I'm near the
base.
I hear other calls while
using my phone.
I hear noise in the
handset, and none of
the keys or buttons
work.
38 ADDITIONAL INFO
Suggestion
• Press the CHAN button while on a call until the interference has been eliminated.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static on
your phone while the microwave is running. Do not install this phone in the same outlet or near
the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
• Make sure the power cord is plugged in.
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