VTech IA5864 User Manual page 37

Troubleshooting
Problem Suggestion
CAN'T CONNECT
displays on my
handset.
The batteries will not
hold a charge.
If you subscribe to DSL If you hear noise during conversations and/or your caller ID features aren't functioning properly,
service install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
• Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1
is on a call and HS2 presses TALK, CAN'T CONNECT will display. Be sure only one handset
is in use at a time.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide.
• Reset the base. Unplug the unit's electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the Batteries section of this user's
manual.
Your phone might be malfunctioning. Please refer to the Warranty section of this user's manual
•
for further instruction.
www.vtechphones.com ADDITIONAL INFO 37