Cisco 8961 Administration Manual page 155

Features, Templates, Services, and User Setup
Feature
Agent Greeting
Alert Calls
All Calls
All Calls, Shared Line, Calling
and Called Display Interaction
All Calls on Primary Line
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Description
Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such as a
customer call, before the agent begins the conversation
with the caller. The agent can prerecord a single greeting
or multiple ones as needed and create and update them.
When a customer calls, both callers hear the prerecorded
greeting. The agent can remain on mute until the
greeting ends or answer the call over the greeting.
All codecs supported for the phone are supported for
Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration application,
choose Device > Phone, locate the IP phone that you
want to configure. Scroll to the Device Information
Layout pane and set Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the Cisco Unified
Communications Manager Administration application,
choose System > Service Parameters and select the
appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to On.
An Alert Call is a specific phone number that users
considers important and want to be alerted when they
receive a call from or dial a call to this number.
The Alert Calls feature allows users to view a list of all
Alert Calls in chronological order (oldest to most recent)
that are received on all of their phone lines. Users
interact with this feature using a programmable line
key, which makes it easier to view all of the Alert Calls
that are received across their phone lines.
The Phone Button Template controls the display of the
Alert Calls button.
Allows a user to view a list, sorted in chronological
order (oldest first), of all active calls on all of the user
phone lines.
Improves the user experience by presenting Barge,
cBarge, and Conference calls as a single unified session.
Allows the primary line to assume the All Calls
functionality. Moving the All Calls functionality to the
Primary Line frees up the feature key for other dedicated
tasks.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Telephony features available for Cisco Unified IP Phone
Configuration Reference
For more information, see:
• Cisco Unified Communications
Manager Features and Services
Guide, "Barge and Privacy" chapter
• Cisco Unified Communications
Manager System Guide, "Cisco
Unified IP Phones" chapter
For more information, see Cisco Unified
Communications Manager
Administration Guide.
For more information, see
Template for All Calls, on page
No configuration required.
For more information, see Cisco Unified
Communications Manager
Administration Guide.
Phone Button
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(SIP)
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