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Cisco 8961 User Manual
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Cisco 8961 User Manual

Phone and voicemail user guide
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Download this manual See also: Administration Manual, User Manual
Phone Features
1. Phone screen
2. Session buttons
3. Softkey buttons
4. Back button
5. Release button
6. Navigation pad and Select button
7. Conference button
8. Hold button
9. Transfer button
10. Keypad
Revised 10/5/2012
Wheaton College
Cisco 8961 Phone and Voicemail User Guide
11. Speakerphone button
12. Mute button
13. Headset button
14. Volume button
15. Messages button
16. Applications button
17. Contacts button
18. Phone display
19. Programmable feature buttons
20. Handset with light strip
Page 1

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Summary of Contents for Cisco 8961

  • Page 1 Wheaton College Cisco 8961 Phone and Voicemail User Guide Phone Features 1. Phone screen 11. Speakerphone button 2. Session buttons 12. Mute button 3. Softkey buttons 13. Headset button 4. Back button 14. Volume button 5. Release button 15. Messages button 6.

  • Page 2: Available Documentation

    Wheaton College Cisco 8961 Phone and Voicemail User Guide General Things To Know Up Front To dial off-campus, simply dial 1 + area code + number. (You no longer need the prefix “8” or “9.”) In an emergency you can dial:...
  • Page 3 Wheaton College Cisco 8961 Phone and Voicemail User Guide To Forward All Calls to Voicemail… o Press the Forward All softkey at the bottom of the screen and enter ext. 2222 To Cancel Forwarding … o Press the Forward Off softkey at the bottom of the screen To Transfer a Call To Another Phone…...
  • Page 4 Call Park - The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone. The retrieving phone must also be on the Cisco phone system. If you are on an active call at your phone, you can park the call to a call park extension by pressing the Park button on the bottom of the screen.
  • Page 5 Wheaton College Cisco 8961 Phone and Voicemail User Guide o Group Pickup – This feature allows you to pick up a call within an unassociated group by pressing the GPickUp button and then keying in the 4-digit group number. o Directed Call Pickup – This feature allows you to pick up a call from a specific line within your group by pressing the GPickUp button and then keying in the 4-digit extension number.

  • Page 6: Abbreviated Dial

    Wheaton College Cisco 8961 Phone and Voicemail User Guide Missed Calls – This feature will display a list of all the calls you missed regardless of whether or not they left a message. o An icon will appear beside one of the session buttons showing the number of missed calls...
  • Page 7 Wheaton College Cisco 8961 Phone and Voicemail User Guide Phone Applications – Phone Applications are accessed by pressing the Applications button on your phone. This button is located in the upper left corner of the main keypad area and looks like a round sprocket or gear.
  • Page 8 Business hours are pre-defined as Monday – Friday, 8am – 5pm o Internal Greeting – when enabled this greeting plays for calls received from other co-workers on the Cisco phone system. Outside calls still hear the Standard greeting. o Please Note: Recording a greeting does not automatically enable it...
  • Page 9 Wheaton College Cisco 8961 Phone and Voicemail User Guide Listening to a message o While listening to a message you can press the following keys to change how the message is played. o Press 4 to slow down the message...
  • Page 10 Wheaton College Cisco 8961 Phone and Voicemail User Guide New Stuff Please note that the features listed below are optional and are not required for basic voicemail operations. Cisco Personal Communications Assistant Web Tools… o Accessed by going to http://voicemail.wheaton.edu...