Troubleshooting - Johnson Controls S300 Series Hardware Installation Manual

Hardware Installation
Spare Connectors
Two spare connectors are provided:
4-position terminal block, 12-24 AWG, to be used to connect the RS-485 to

the RDR2S module.
3-position terminal block, 12-24 AWG, to be used to connect the power

supply to the RDR2S module.
Fuses
For the RDR2S, use Listed 3 A, 250 VAC, 5x20 mm, fast-acting glass body fuse.
T
ROUBLESHOOTING
Use the following table to quickly assess problems you may have with your access control
system.
Issue
Red light or no reader light illuminates
when card is used at reader, and
access is not granted.
Door will not go into "Override Mode"
but grants access when a card is used.
Reader down
Alarm not reporting
PIN Code function not operating
Card or data loss from database
40
S300-DIN-RDR2S Module
Possible Causes
• Invalid Time zone/Reader/Issue Level/Facility Code
• Card no longer in database
• Incorrect card type
• Card is being swiped backwards
• Reader inoperative
• Damaged card
• Bad cabling
• Failed PCB
• Multiple proximity cards in reader antenna field
• Override time zone is incorrectly programmed, or not
programmed
• Override option not set
• Incorrect wiring from reader to RDR2 or RDR2S
• Reader is unassigned
• Defective RDR2 or RDR2S
• Alarm is suppressed (i.e., not in an active time zone)
• Associated input point not defined
• Bad wiring or input device
• PIN is not programmed as part of the access condi-
tion
• Broken wire or incorrect wiring from the keypad to
PCBA
• Defective keypad
• Noise on power line
• Improper grounding
• Defective CK720 board
This document contains confidential and proprietary information of Johnson Controls, Inc.
24-10239-413 Rev. A
© 2010 Johnson Controls, Inc.