Getting Help By Telephone; Websites - IBM TS7600 with ProtecTIER Software Upgrade Manual

Getting help by telephone

With the original purchase of the IBM System Storage TS7600 with ProtecTIER, you
have access to extensive support coverage. During the product warranty period,
you can call the IBM Support Center (1 800 426-7378 in the U.S.) for product
assistance covered under the terms of the hardware IBM warranty or the software
maintenance contract that comes with product purchase.
Have the following information ready when you call:
v Either machine type and model or software identifier. The software identifier can
v Either the serial numbers of the components or your proof of purchase.
v Description of the problem.
v Exact wording of any error messages.
v Hardware and software configuration information
If possible, have access to your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.

Websites

This section includes website addresses for obtaining the most up-to-date
information about your product, including documentation and the most recent
downloads.
The most up-to-date information about your product, including documentation
and the most recent downloads, can be found at the following websites:
v The translated publications for this product are included with the product. These
v You can order publications through the IBM Publications Ordering System at the
v Access installation and technical support information at the following website:
v For DS4000
v For Independent Software Vendor (ISV) support, go to the following website:
v The IBM System Storage TS7600 with ProtecTIER Interoperability Matrix can be
v For the latest information about SAN switches and directors, go to the following
be either the product name (TS7650 or TS7650G) or the Product Identification
(PID) number.
documents and product specification sheets are also available from the following
website:
http://www-947.ibm.com/systems/support/supportsite.wss/
brandmain?brandind=5345868
following website:
http://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss
www.ibm.com/support
®
information, go to the following website:
http://www.ibm.com/servers/storage/support/disk/
http://www-304.ibm.com/jct01005c/isv/index.html
found at the following website:
http://www-03.ibm.com/systems/support/storage/config/ssic/
displayesssearchwithoutjs.wss?start_over=yes
website:
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