Omron Max Power Relief PM500 Instruction Manual page 31

If this happens...
Battery icon is empty.
Gel pad does not stick
to skin.
Pad icon is displayed.
If the above measures are not effective, contact us at 1-800-634-4350.
11. TROUBLESHOOTING
Possible causes...
Are the batteries weak?
Have you removed the transparent
film from the pad?
Is the pad wet? Is your skin too wet?
The gel pad may be damaged.
Is there too much hair on your skin?
Are you using pad while perspiring?
Have the pads been washed too long
and/or too frequently?
Were the pads stored under high
temperature, high humidity, or direct
sunshine?
Only one pad is attached, or both
pads are not attached.
Have you removed the transparent
film from the pad?
Is the cord properly connected to the
main unit?
Is the adhesive surface of pads dirty
or dry?
Try this solution...
Replace both batteries at the
same time.
Peel off film from the adhesive
surface of pads.
Dry the pad. Dry the skin.
Replace the pad.
Shave the immediate area for
proper pad adhesion.
Dry the pad placement area.
Leave the pad in freezer for
overnight.
Replace both pads.
Reattach detached pad(s) onto
the skin firmly.
Peel off film from the adhesive
surface of pads.
Connect cord plug correctly
into the jack at the bottom of the
main unit.
Wash adhesive surface of pads
softly with your fingertips for
about 3 seconds under slow
running water.
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