Avaya 120 Series Installing page 9

provided downloads, information and support. Send questions to the Server Product
Management mailbox at acpprodmgt@avaya.com.
• Avaya Converged Platform servers are turnkey appliances. No servers designed for a
particular application can be repurposed for use with another application. The only exception
to this is when an application has provided an upgrade or migration path from an existing
server state to a different server state with the appropriate kits, tools, documentation, and
training materials.
• Customers, business partners, distributors, or Avaya Associates interacting with customers
and business partners, should not get BIOS or other firmware updates for any third party
OEM servers that are part of Avaya's turnkey appliance offers. Only consult Avaya provided
downloads, information and support. All BIOS or firmware updates are provided through
Avaya. Go to the Avaya Support website at http://support.avaya.com for additional
information.
• Remote access and use of Dell iDRAC hardware management tools for server is employed
by a number of Avaya applications. The interface is only supported if the Avaya application
specifically defines its configuration and use. Please check with the Avaya application
product manager or appropriate documentation to confirm support. In the absence of officially
confirmation and as a default, assume that the iDRAC is not supported.
• Do not contact Dell for Service; all support, warranty, repair, and maintenance are through
the Avaya processes.
• Avaya strongly recommends that all servers are protected with an uninterrupted Power
Supply for power surge and interruption protection. Avaya is not responsible for servers
damaged by power surges, brown outs, black outs etc. when the server is connected to
standard power mains and has no protection.
• Substitution of a DC power supply in a server must be approved by the Application Product
Manager before any substitution is made. If there is a significant demand for a turnkey
solution with a DC power supply, an Avaya GRIP (Global Requirements Integration Process)
request must be submitted. Partners registered to use this process can submit a GRIP
request at https://portal.avaya.com/apps/grip/partner.asp. Avaya Associates may assist and
can find information about this process at
must be made for the Avaya application product, not the server model. The decision on
whether to include a turnkey offer with a DC power supply is the responsibility of each Avaya
application Product Manager. The name of the Product Managers for each application can be
found at the bottom of the application page on the Avaya Global Sales portal.
• Dell's RAID battery is a consumable item that can be purchased as a part without a Service
ticket. Customers are responsible for installing them, the procedure for which is in the
Maintaining and troubleshooting document or in appropriate OEM vendor documentation.
• Quality assurance - product integrity testing or environmental international restrictions/ has
been completed by Dell and verified with Avaya through the use of Design for Environmental
Checklists. These lists include: batteries, printed wiring boards, plastic parts, product
packaging, RoHS, green requirements, and energy efficiency.
December 2018
http://spark4.avaya.com/grip
Installing the Avaya Converged Platform 120 Series
Comments on this document? infodev@avaya.com
Dell server overview
Note, a GRIP request
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