Message Waiting Indicator - Avaya J179 Manual

Collected digits
The Agent Status line displays the Info icon followed by the collected digits that are associated
with the incoming call.
When this information is cleared from the Agent Status line is dependent on your system
configuration.
Incoming call ring alert type
• All internal ACD or DAC calls ring with an internal alert type.
• All external ACD or DAC calls ring with an external alert type.
• All internal ACD or DAC priority calls ring with a priority alert type.
• All supervisor assist calls ring with the priority alert type.

Message Waiting Indicator

An illuminated red LED in the upper-right corner of your phone and the Message button on the
phone faceplate indicate you have unopened voice mail messages. If Visual Alerting is enabled,
the corner LED also flashes when you receive an incoming call. Depending on your system
configuration, the message waiting indicators indicate messages either for the phone extension, or
for the Agent Login ID after agent login. When configured for Agent Login ID, the message waiting
indications are for the agent when the agent is logged in. Immediately after agent login, the phone
screen displays MWI is indicated for the Agent ID or MWI is indicated for the
extension.
January 2020 Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
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